BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We specialize in high quality all-wood construction custom cabinets and cabinet refacing at affordable prices. We work directly with homeowners, businesses, or general contractors managing residential or commercial jobs. Cabinets are built-in or free standing and we can closely match existing cabinets. We offer a wide variety of wood types and finish colors, and more than 50 door styles. We have extensive experience coordinating work with other craftsmen and trades involved in your project (e.g., flooring, electrical, plumbing, tile). We offer free in-home cabinet design consultations and quote services on weekdays or weekends, as well as free service calls after project completion. In-home consultations or visits to our shop are by appointment only. Cabinet production and finishing are completed in our shop to minimize disruption to your household. We are not a business franchise. We are a family-owned and operated business large enough to manage substantial projects, but small enough to provide personal service for every client. In business for 35 years, Brad Richard, the Wizard, has extensive experience in cabinetry design, production, and installation to provide you with the best service possible. Our shop manager/finishing specialist has more than 15 years of expert service. We pride ourselves in timeliness and reliability. Our special service to our clients: we don't stop until you are happy with the quality of our work. Depending on our current workload and complexity of your project, time from deposit to installation typically ranges from four to six weeks. We do not offer pre-manufactured cabinets, cabinets made of particle board or manufactured substrate, or services and products such as furniture refinishing or repair, appliances, hardware or fixtures, plumbing, electrical, flooring, or major remodeling.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Cabinet Wizard meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Cabinet Wizard include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Cabinet Wizard
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 16, 2008 Business started: 08/01/1989 in TX Business started locally: 08/01/1989
Type of Entity

Sole Proprietorship

Business Management
Dawn Richard, Executive Manager Brad Richard, Owner/Operator
Contact Information
Principal: Dawn Richard, Executive Manager
Business Category

Cabinets Cabinet Refacing Kitchen & Bath Design Kitchen Cabinet Refacing Furniture Designers & Custom Builders Cabinet Maker

Products & Services

The Cabinet Wizard sells the following brand(s): Cabinet Wizard Custom Made

The Cabinet Wizard offers the following product(s): Any custom cabinet you can imagine, Bathroom Cabinets, Book Cases, Buffets or Hutches, Cabinet Refacing, China Cabinets, Closet Cabinets and Storage Areas, Credenzas, Custom-made Products Include:, Desks and Desk Systems, Including File Storage, Entertainment Centers, Fireplace Mantles, Gun Cabinets for Display or Security, Kitchen Cabinets, Kitchen Islands, Sports Equipment Storage, Wall display and storage systems, Wardrobes

Method(s) of Payment
50% deposit payable by cash or check. MasterCard, VISA, and PayPal also accepted (service fee may apply). Balance due is payable at the time project is completed.
Refund and Exchange Policy
Custom work is not refundable or exchangeable under most circumstances. Clients may request a full refund of the 50% deposit prior to start of job. No refunds of deposit will be issued after materials have been ordered. Similar to refunds and exchanges, our custom work has additional policies for changes to job specifications. Small changes to job specifications are typically no charge. Significant changes or the time of the change request may result in additional charges or credits to prices quoted or invoiced. A very few refunds or exchanges may be accepted for certain cabinetry upgrades (e.g., roll-out spice racks or trash cans), but are dependent on the type of item and condition of the item requested for refund or exchange, and the time of that request. Changes or exchanges in design or other aspects of the project may be made, but are dependent on the change requested and the production progress of the job. The types of changes that may be made are dependent on different stages of production (e.g., color/stain changes may be made until construction is complete). Any credit or additional charges for changes, or exchanges of specific items, will be applied to the balance due on completion of the project. No exchanges are accepted for cabinet materials (e.g., wood products, specialty finishes) already ordered or in production. No exchanges are accepted for completed cabinetry. Requests for a significant delay in installation of the project may result in storage fees.
Industry Tips
Tips for hiring a contractor
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations