This business is not BBB accredited.Find a Location
Phone: (800) 951-5190 Fax: (512) 218-1162 View Additional Phone Numbers 3800 Quick Hill Rd, Austin, TX 78728
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This company offers residential security system services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Protect America, Inc. include:
- Length of time business has been operating
- Response to 463 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||273|
|Total Closed Complaints||463|
Additional Complaint Information
BBB has worked with
Protect America to eliminate the underlying cause of BBB complaints. BBB has
seen a diminished volume in disputes against Protect America.
Based on BBB files, complainants allege they cancel their service agreement but the company continues to charge them and in some cases, their contract renews without their knowledge. Complainants also allege the monitoring equipment received does not work as designed. Complainants generally seek refunds for alleged over charges and cancelation of monitoring contract.
Protect America has responded to BBB indicating the cancellation policy is listed in their Terms and Conditions in their contract which the consumer must sign off on as well as auto-renewal terms and conditions. Additionally the company states every consumer is notified about the cancellation policy during the initial sale. The company generally requires that the consumer follow cancellation procedures as indicated in the contract. Protect America has also generally responded to consumer complaints of faulty equipment by stating consumer installation of equipment was incorrect and Protect America has set up quality control measures to attempt to prevent installation issues to include step by step walk through instructions with Protect America phone support.
For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||36|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
Phone Number: (512) 424-2000
Texas Department of Insurance - State Fire Marshal's Office
PO Box 149221, Austin TX 78714
Phone Number: (512) 305-7900
Type of Entity
Business ManagementMs. Janet Laird, Vice President of Customer Care
Burglar Alarm Systems - Dealers, Monitoring & Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview