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This Business is not BBB accredited

Protect America, Inc.

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Phone: 8009515111ext8260 Fax: (512) 218-1162 View Additional Phone Numbers 3800 Quick Hill Rd, Austin, TX 78728

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This company offers residential security system services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Protect America, Inc. include:

  • 396 complaints filed against business

Factors that raised the rating for Protect America, Inc. include:

  • Length of time business has been operating.
  • Response to 396 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

396 complaints closed with BBB in last 3 years | 167 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 39
Billing/Collection Issues 103
Delivery Issues 10
Guarantee/Warranty Issues 5
Problems with Product/Service 239
Total Closed Complaints 396

Additional Complaint Information

BBB first identified a pattern of complaints for Protect America in 2004. BBB has worked with Protect America since that time in an attempt to eliminate the underlying cause and the pattern of complaints. Recently, BBB has seen a diminished volume in disputes against Protect America. 

BBB identified the following patterns of complaints: Consumers complaints allege the they canceled their service agreement but the company continued to charge them. Protect America has responded to BBB indicating the cancellation policy is listed in their Terms and Conditions in their contract. Additionally the company states that every consumer is notified about the cancellation policy during the initial sale. The company generally requires that the consumer follow cancellation procedures as indicated in the contract.

Consumer complaints received by BBB also allege that the monitoring equipment received does not work as designed. Company has generally responded by stating that the consumer installation of equipment was incorrect and Protect America has set up quality control measures to attempt to prevent installation issues.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Protect America, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 28, 1993 Business started: 10/28/1992 Business started locally: 10/28/1992 Business incorporated: 10/28/1992 in TX

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
Phone Number: (512) 424-2000

Texas Department of Insurance - State Fire Marshal's Office
PO Box 149221, Austin TX 78714
Phone Number: (512) 305-7900

Type of Entity


Business Management
Ms. Wanda Mata, Coordinator Ms. Janet Laird, Vice President of Customer Care Mr. Thad Paschall, President
Contact Information
Principal: Ms. Wanda Mata, Coordinator
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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