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BBB Business Review

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BBB Accredited Business since

Allen & Allen Company

Additional Locations

Phone: (210) 733-9191 Fax: (210) 733-5043 View Additional Phone Numbers 202 Culebra Rd, San Antonio, TX 78201

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Allen & Allen Company is a privately owned and operated building materials
supplier. Our product mix includes (but is not limited to): hardwoods, softwoods
treated lumber, hardwood plywood, custom moulding and trim, stair parts, windows
and doors, builder's hardware, decorative hardware, plumbing and plumbing accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allen & Allen Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Allen & Allen Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Allen & Allen Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1963 Business started: 01/01/1931 in TX Business started locally: 01/01/1931 Business incorporated 03/21/1974 in TX
Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Mr. Buzz Miller, President/CEO Mr. Wade Payne, Chief Operating Officer
Contact Information
Principal: Mr. Buzz Miller, President/CEO
Customer Contact: Mr. Wade Payne, Chief Operating Officer
Business Category

Building Materials Cabinet Hardware Lumber - Retail Plumbing Fixtures, Parts, Supplies - Retail Windows Hardware - Builders

Products & Services

Allen & Allen Company offers the following product(s): Lumber, Millwork, Windows, Hardware, Plumbing

Method(s) of Payment
Cash, Check, American Express, MasterCard, Visa
Refund and Exchange Policy

RETURNS & EXCHANGES POLICY:  Stock Merchandise must be returned or exchanges within 30 days, in original package, in saleable condition and accompanied with your receipt.  THERE IS A MINIMUM 10% RESTOCKING FEE ON RETURNED ITEMS.  Millwork and special ordered, non-stock, items are NOT RETURNABLE.

- The Customer, noted in the 'Bill To Acct:'  section of the invoice is responsible for confirming/verifying the items and quantities contained in the order.
- Every effort has been made to account for the function and quantities, however Allen & Allen is not responsible for shortages due to jobsite conditions and/or changes. 

Alternate Business Names
Allen and Allen, LTD.
Industry Tips
Tips for hiring a contractor

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.