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A BBB Accredited Business since
BBB has determined that Big Top Inflatables meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Big Top Inflatables include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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|Problems with Product/Service||0|
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Customer Reviews Summary Read customer reviews
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Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Insurance
333 Guadalupe St, Austin TX 78701
Phone Number: (800) 252-3439
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert Savona, Member Mrs. Cynthia Savona, Member
Bounce Houses Popcorn & Supplies Tents Amusement Devices Product Sales - General Popcorn Machines Amusement Park Equipment Food Processing Equipment & Supplies Candy & Confectionery - Retail Concessionaires Games & Supplies
Products & Services
Big Top Inflatables offers the following product(s): Concession Machines, Corporate Tents, Hand Trucks, Inflatable Games, Pinball Machines
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 3:00 PM|
Method(s) of PaymentVisa, MasterCard, Discover, PayPal, Bank Wire, and Certified Bank Checks.
Refund and Exchange Policy
I. ACCEPTANCE OF ORDER:
Big Top Inflatables (hereinafter, formally known as BTI), will accept your order for the Product(s) or Device(s) as documented on your Sales Agreement. By accepting the order, Purchaser(s) (i.e., person, company, or entity purchasing the product or device) acknowledges and certifies that they have had sufficient opportunity to read Terms and Conditions, understand its content, and the order was executed freely, intelligently, and without duress of any kind. Purchaser(s) further agrees to the terms set forth in this Agreement and as documented on the Sales Agreement.
A) BTI will not accept different, amended, or additional terms without written consent of an authorized BTI Representative.
B) BTI is not responsible for clerical or typographical errors or omissions made on any documents, quotations, website, literature, advertisements, and / or other relevant material.
C) Preliminary negotiations shall not constitute an Agreement for the sale of goods.
BTI requires full payment at the time order - 100% (Pre-Paid US Funds).
A) Payments must be received by BTI no later than 5 calendar days from invoice date; otherwise the order will not be processed and automatically cancelled without further notice.
B) The ship date on the Sales Agreement will reflect the estimated date the product(s) will be released from BTI Distribution Centers. This date is an estimate only.
C) Payments on the Sales Agreement must be received prior to releasing Purchaser(s) Products. BTI is not responsible for monitoring final payments. It is the Purchaser(s) responsibility to keep track of the date their product is due to ship and making arrangements with BTI for the final payment prior to the scheduled ship date. Should Purchaser fail to make final payment, as stated in this Agreement, then all payments, prepayments are forfeited. BTI will retain all said payments, prepayments and resell the products ordered under the Agreement.
D) Full, Partial and Final Payments must be made in the form of a U.S. Certified Funds, Money Order, Bank Wire Transfer, or any of the following Credit Cards: Visa, MasterCard, and Discover. BTI also accepts PayPal Payments and PayPal Payments distributed via PayPal Credit. Please Note: Your order will not be shipped until your method of payment has cleared our financial institutions.
E) All Will Call Orders and orders with a TX (Texas) Ship-To Destination are subject to Texas Sales Tax unless recipient has a valid Texas Sellers Permit and remitted upon request. All payments are payable to Big Top Inflatables.
A) Freight is always "Collect" unless otherwise indicated on the Sales Agreement. BTI will not be responsible for freight charges over what may have been quoted prior to shipment.
B) The ship date listed on the Sales Agreement refers to the estimated time the product will be completed.
C) Delay of payment on an order or the delay in receiving (customer supplied) artwork will reflect a possible delay in the on-time completion of your order and shipment.
D) BTI utilizes the services of Fed Ex, UPS, USPS and several other unrelated common carriers to handle the delivery of your ordered products.
E) Whenever possible, BTI will offer the discounts afforded to BTI to the Purchaser for their shipments.
F) Unless a carrier is specified by the Purchaser, BTI will use, at its discretion, its best method and carrier to get the product to the Purchaser. International Orders: Purchaser(s) will be required to authorize BTI's International Shipping Policy prior to shipment.
G) BTI is not responsible for delays in shipping due to weather, union strikes, fires, floods, freight embargos, terrorism, and acts of governments or nature.
H) Shipments to residences / businesses or the use of a lift gate style truck to unload products may be subject to additional shipping charges.
I) Damages caused by Shipper are not the responsibility of BTI. Freight carriers policies for the handling of damaged goods during shipping must be followed to assure the claims are handled properly. The Purchaser(s) must inspect the package(s) for damage(s) prior to signing the Bill of Lading. Purchaser(s) should refuse and relinquish any damaged package(s) back to the freight carrier, or should Document the Damage on the Delivery Receipt (i.e., Bill of Lading) for further claim investigation. Moreover, the Purchaser(s) shall inspect the product(s) promptly after receipt and shall notify the BTI and their respective Manufacturer(s), in writing (i.e., US Certified Mail), of any claims, including claims of breach of warranty, within five (5) days after purchaser discovers or should have discovered the facts upon which the claim is based. Failure of Purchaser(s) to give written notice of a claim within the inspection time period shall be deemed to be a waiver of a claim for defective products, a waiver of the right to reject the goods, and conclusive proof that the product(s) were received by Purchaser(s) without defect(s).
J) IT IS IMPORTANT TO CHECK ALL ORDERS IMMEDIATELY WHEN RECEIVED! All returned shipments must be Pre-approved by BTI and their respective Manufacturer(s) and a Return Authorization (RA) number issued; if not, Purchaser(s) will be responsible for the freight charges.
IV. LIMITED WARRANTY:
All products are sold with the Manufacture(s) limited warranty. The warranty period and service varies by manufacturer and product. Clearance Items, Slide Liners, Pool Liners, Stairs attached to Liners, Child-Proof Netting, Zippers, Module Art Panels, Misting Kits, and Hand Trucks are Sold As-Is No Warranty, Replacement or Refund. These item(s) are considered Wear Items or Items that the Manufacture(s) have elected not to warranty, repair, or replace. The full text of any such warranty is available, free of charge, upon written request to: Savona Studios, LLC, 20770 US Highway 281 North, Suites 108 - 116, San Antonio, Texas 78258 USA.
BTI PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BTI EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCT SOLD TO YOU, WHETHER EXPRESSED, IMPLIED OR STATUTORY, AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
A) BTI does not manufacture nor provide a Warranty on products sold on this website.
B) BTI is not responsible for any lost revenue as a result of a warranty claim by Purchaser(s).
C) BTI shall not be responsible for ground freight to and from the respective Manufacturer(s) production facility with respect to warranty issues.
D) Any Warranty Claims of defect must be directed to the respective Manufacturer(s). Please note that the Manufacture(s) warranty cards, manuals, or name will be provided or documented on the product(s) purchased. For more assistance, please contact BTI regarding Manufacture(s) contact details for warranty claims or assistance with the warranty process.
BTI is a Drop-ship company. By this, we work with several US Manufacture(s) who all have their own policies regarding returns. Due to the various policies of our manufacturers, BTI does not accept returns on any shipped items. However, we will gladly initiate a full return on any cancelled orders before they are shipped.
A) In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact BTI immediately. The item(s) must be in an "Unused Condition" when returned. Any necessary repairs required to bring the item(s) returned to a like new condition will be paid by Purchaser(s). BTI, and the respective Manufacturer(s), will not accept returns for any Used, Pre-Ordered, or Custom Manufactured Products. This includes, Purchaser(s) name tags or graphics added to item(s), custom designs, and custom ordered colors not standard on the item(s) produced for Purchaser(s).
B) Please note that the Purchaser(s) will not receive a Refund or Credit until all Product(s) have been returned, authorized and accepted by the respective Manufacture(s), and third-party billing (i.e., shipping charges, administrative, handling, restocking, and storage fees, etc.), which have also been cleared BTI and their accounting department. Refunds may take upwards of 60 or more business days due to third-party billing to account for an accurate refund or credit.
C) In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to: – Wrong address/Contact information provided to BTI – Away from residence/not able to accept delivery You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned to the manufacturer(s) and NO refund will be issued under our Return Policy. *Restocking fees vary from manufacture to manufacture. Please contact us prior to purchasing to inquire about the fee that would be associated with your returned item.
In the event of litigation between the parties concerning the product(s) shipped to Purchaser(s), such action shall be governed by the laws of Texas, U.S.A. Venue shall be in Bexar County, San Antonio, Texas, and the action shall be brought in the State of Texas or federal courts of appropriate jurisdiction.
VII. SALES AND USE TAXES AND DUTY:
All charges are subject to the federal, state, and local Taxes if any. Purchaser(s) shall pay such taxes imposed on this order, and all penalties and interest, if any, accrued therewith. All duty and or taxes owed for international orders will be paid by Purchaser(s) to custom authorities for their respective country.
VIII. SALES AND USE TAXES (TEXAS ONLY):
BTI prices do not include sales and use tax. The amount of any present or future sales and use tax applicable to the sale or use of the products sold hereunder shall be paid by the Purchaser(s). Purchaser(s) agrees to indemnify and hold BTI harmless from all taxes (and any interest and penalties arising thereon) which any governmental or taxing authority claims or determines is due and has not been paid on the Order, as a direct or indirect result of the Purchaser(s) act or omission, including the Purchaser(s) failure to qualify for any sales or use tax exemption.
BTI, AND THE RESPECTIVE MANUFACTURER(S), DISCLAIMS ANY RESPONSIBILITY WHATSOEVER TO PURCHASER(S) OR TO ANY OTHER PERSON FOR INJURY TO PERSON OR DAMAGE TO OR LOSS OF PROPERTY OR VALUE CAUSED BY ANY PRODUCT WHICH HAS BEEN SUBJECT TO MISUSE, NEGLIGENCE, OR ACCIDENT, OR MISAPPLIED, OR MODIFIED OR REPAIRED BY UNAUTHORIZED PERSONS, OR IMPROPERLY INSTALLED OR MAINTAINED. PURCHASER(S) AGREES TO COMPLY AND OPERATE THEIR PRODUCT(S) OR DEVICE(S) ACCORDING AND WITHIN THE GUIDELINES SET BY THE RESPECTIVE MANUFACTURE(S) AND LAWS ACCORDING AND WITHIN THE GUIDELINES SET BY FEDERAL, STATE, AND LOCAL AUTHORITIES.
All dimensions and weights stated in the website or instruction materials pertaining to product(s) sold by BTI are nominal, not actual and within industry tolerances. BTI, or the respective Manufacturer(s), at their discretion, may substitute standard colors for similar colors if deemed necessary to complete an order on time, to include, not being responsible for color matching of inflatable products based on photographs or computer generated illustrations. The supplier of vinyl materials cannot guarantee BTI, nor their respective manufacturers, that each roll of a listed color will be exactly consistent, therefore it cannot be guaranteed to the Purchaser(s).
All logos, product names, trademarks, artwork, literature, photographs and designs used for the purpose of producing BTI products are proprietary of BTI and their respective manufacturers. Any unauthorized reproduction of any of these items constitutes a copyright infringement and are punishable by law.
Prices are subject to adjustment if Purchaser(s) request changes in specifications, quantities, or delivery requirements. All paragraphs of this Confirmation of Agreement shall apply to goods to which such changes apply, and no modifications of the terms and conditions hereof shall be binding on BTI or their respective manufacturers unless contained in writing signed by authorized BTI representative and expressly stating both that such terms are being modified and the nature of such modification. Any changes requested are subject to re-quotation of the final cost of the item purchased.
Purchaser(s) may cancel this Confirmation of Agreement, in whole or part, upon written notice (i.e. US Certified Mail) to BTI within 48 hours from the Date of Order. Purchaser(s) may be liable for the payment of any cancellation charges resulting from cancellation incurred by BTI. BTI reserves the right to withhold initial payment(s), in part or in full, made by Purchaser(s), to use as remedy for production readjustment and associated costs. Cancellation requests are not accepted on items that have shipped or been prepared for shipment. A refusal of the item at delivery will not be considered a return and credit will NOT be issued back to your original payment method. Please note that all items are shipped directly from the manufacturer’s warehouse. If we do not have tracking at the time or your cancellation request, this does not mean your order has not shipped.
In fulfilling Purchaser(s) duties pursuant to this Agreement, the Purchaser(s) agrees to indemnify and to hold harmless BTI, its affiliates, and their respective officers, directors, agents, managing members and employees, against any and all losses, claims, punitive damages, damages and expenses, including reasonable attorney's fees, to the extent any such losses, claims, damages and expenses due to the acts or omissions of Purchaser(s), its officers, directors, agents, managing members and employees. The Purchaser(s), in its sole discretion, shall select counsel to defend any action pursuant to this indemnity. BTI hereby covenants not to settle or compromise any claim or cause of action for which indemnification is sought by Purchaser(s).
XV. FORCE MAJEURE:
In the event either party is prevented from performing this Agreement by circumstances beyond its control, and without its fault, including without limitation, strikes, lockouts, fire, explosion, flood, disruption of supply, acts of God, war or other hostilities, acts of terrorism, banking or other systemic economic failure, riot or other civil commotion, embargoes or other governmental acts, orders or regulations, breakdown of machinery, and inability to obtain shipping facilities or supplies, the obligation of BTI and it's Manufacturer(s) to deliver and the obligation of Purchaser(s) to accept delivery of products or services hereunder during the period of such disability shall be suspended and the products or services so affected shall by mutual agreement either be eliminated from this contract without liability to either party or reasonable extensions of the time for performance will be granted.
Delay in delivery of any merchandise shall not relieve Purchaser(s) of its obligation to accept remaining merchandise. If Purchaser(s) delays shipment after completion of the products ordered by Purchaser(s), ownership will pass to BTI, and BTI will issue an invoice for storage and handling costs, which will accrue to Purchaser(s) account until shipment is made.
XVII. SUCCESSORS AND ASSIGNS:
All the provisions of this Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, if any, successors, and assigns.
Any controversies arising out of the terms of this Agreement or its interpretation shall be settled in the County of Bexar and State of Texas in accordance with the rules of the American Arbitration Association, and the judgment upon award may be entered in any court having jurisdiction thereof.
Any and all notices, demands, or other communication required or desired to be given hereunder by any party shall be in writing and shall be validly given or made to another party if personally served, or if deposited in the United States mail, certified or registered, postage prepaid, return receipt requested. If such notice or demand is served personally, notice shall be deemed constructively made at the time of such personal service. If such notice, demand or other communication is given by mail, such notice shall be conclusively deemed given five (5) days after deposit thereof in the United States mail to whom such notice, demand or other communication is to be given.
Section Headings are not to be considered a part of this Agreement and not intended to be a full and accurate description of the contents hereof.
Waiver by one party hereto of breach of any provision of this Agreement by the other shall not operate or be construed as a continuing waiver.
XXII. GOVERNING LAW:
CONSENT TO PERSONAL JURISDICTION: THIS AGREEMENT WILL BE GOVERNED BY THE LAWS OF BEXAR COUNTY AND THE STATE OF TEXAS WITHOUT REGARD FOR CONFLICTS OF LAW PRINCIPLE. PURCHASER(S) HEREBY EXPRESSLY CONSENTS TO THE PERSONAL JURISDICTION OF THE STATE AND FEDERAL COURTS LOCATED IN THE STATE OF TEXAS FOR ANY LAWSUIT FILED THERE AGAINST PURCHASER BY BTI ARISING FROM OR RELATING TO THIS AGREEMENT.
XXIII. ENTIRE UNDERSTANDING:
The Terms and Conditions constitute the entire understanding and Agreement between BTI and the Purchaser(s), and all prior Agreements, understandings, and representations are hereby terminated and canceled in their entirety and are of no further force and effect. There are no representations, warranties or conditions, express or implied, statutory or otherwise except those herein contained, and no agreements or waivers collateral hereto shall be binding on either party unless in writing and signed by Purchaser(s) and accepted by BTI and their respective Manufacturer(s). This Confirmation and Acceptance of Order contains all the promises, warranties, terms and conditions of the Agreement between the parties and supersedes any and all oral or implied promises, undertakings and prior Agreements.
If any provision of this Agreement, or any portion thereof, is held to be invalid and unenforceable, then the remainder of this Agreement shall nevertheless remain in full force and effect.
XXV. ATTORNEY FEES:
In the event that this Agreement becomes subject to litigation between BTI and the Purchaser(s), both parties agree that the prevailing party shall be entitled to an award of attorney's fees, costs, and the prevailing statutory interest from the other party.
XXVI. FURTHER DOCUMENT:
If any other provisions or agreements are necessary to enforce the intent of the Terms and Conditions, both parties agree to execute such provisions or agreements upon request.