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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that University Co-op meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for University Co-op include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robin T Mannas Jr., eCommerece Analyst Mr. George H Mitchell, President
Books - New General Merchandise - Retail Mail Order & Catalog Shopping Sportswear - Retail
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Additional Phone Numbers
- (800) 255-1896(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The University Coop has a very odd return policy. They do normal 7-day returns on textbooks until the 12th day of classes, at which point they do no returns on textbooks at all. I bought a textbook on the 12th class day and asked the cashier if I would be able to return it the following week. I was wondering this because I was considering dropping the class. The cashier said yes, but when I went on the wednesday of the next week to return the book, I was refused a refund because it was after the 12th day of class. I was never notified of this horrendous return policy at the time of purchase; in fact I was informed otherwise.
Desired Settlement: I would like a full refund for my purchase. The price of a textbook is a lot of money for a college student and it is sad that a student oriented store is so keen on extorting students bureaucratically.
Dear Mr. ********: