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BBB Business Review

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BBB Accredited Business since

Rockport Marine Inc.

Phone: (361) 729-7820 2910 Highway 35 S, Rockport, TX 78382 View Additional Email Addresses http://www.rockportmarineinc.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We sell boats by Pathfinder, Maverick, Hewes,  Yellowfin Yachts, Xpress Bpats, Mowdy Boats, Tran Sport Boats, and Freedom Boats USA.We also sell outboard engines by Evinrude Outboard Motors. We are an Authorized Service Center for Yamaha Outboards and Evinrude Outboards. We have a well stocked parts department with OEM boat parts and boating accessories. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rockport Marine Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rockport Marine Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rockport Marine Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 11, 2011 Business started: 01/29/2004 in TX Business started locally: 01/29/2004 Business incorporated 01/29/2004 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Parks & Wildlife Department
4200 Smith School Rd, Austin TX 78744
http://www.tpwd.state.tx.us
Phone Number: (800) 792-1112

Type of Entity

Corporation

Business Management
Mr. Russell Dunnam, President Ms. Karen L Sommers, Vice President
Contact Information
Principal: Mr. Russell Dunnam, President
Business Category

Boat Dealers

Products & Services

Rockport Marine Inc. sells the following brand(s): El Pescador Boats, Evinrude Outboard Motors, Evinrude Outboards, Freedom Boats, Freedom Boats USA, Hewes Boats, Hewes Boats, Maverick Boats, Maverick Boats, Mowdy Boats, Mowdy Boats of Texas, Parker Boats, Pathfinder Boats, Pathfinder Boats, SeaArk Boats, Tran Sport Boats, Tran Sport Boats, Xpress Boats, Yellowfin Yachts, Yellowfin Yachts

Rockport Marine Inc. offers the following product(s): Boat Trailers, Boating Accessories, Evinrude OEM Parts, Evinrude Outboard Motors, Garmin GPS Units, Minn Kota Trolling Motors, New Boats, Outboard Motors, Power Poles, Pre-owned Boats, Yamaha OEM Parts

Method(s) of Payment
Cash, Check, Mastercard, Visa, American Express, and Discover
Refund and Exchange Policy
No Refunds on Electronics.
15% Restocking Fee on Returned Parts and Accessories
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.