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BBB Business Review

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BBB Accredited Business since

Billing Concepts, Inc.

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Phone: (210) 949-7000 Fax: (210) 615-0877 View Additional Phone Numbers 7411 John Smith Dr. Suite 1500, San Antonio, TX 78229 http://www.bsgclearing.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Billing Concepts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Billing Concepts, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 54 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 21
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 28
Total Closed Complaints 54

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Billing Concepts, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 01, 1995 Business started: 01/01/1987 in TX Business started locally: 01/01/1987 Business incorporated 08/10/1988 in DE
Type of Entity

Corporation

Business Management
Ms. Amy Atkins, Legal Assistant Mr. Norman Phipps, CEO, CFO and Executive Director Ms. Corinna Ortegon, Manager, Regulatory Affairs
Contact Information
Principal: Ms. Amy Atkins, Legal Assistant
Customer Contact: Ms. Corinna Ortegon, Manager, Regulatory Affairs
Principal: Mr. Norman Phipps, CEO, CFO and Executive Director
Related Businesses
Enhanced Services Billing, Inc.
Business Category

Billing Service

Alternate Business Names
Bill2Phone HBS BSG Clearing Solutions USBI

Customer Review Rating plus BBB Rating Summary

Billing Concepts, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.