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BBB Business Review

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BBB Accredited Business since

Paul's Home Fashions

Phone: (512) 892-6951 View Additional Phone Numbers 307 Victor St, Austin, TX 78753 http://www.paulshomefashions.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Designer Bedding and Window Treatments for your home


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Paul's Home Fashions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Paul's Home Fashions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Paul's Home Fashions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 02, 2007 Business started: 01/01/1947 in TX Business incorporated 06/21/1960 in TX
Type of Entity

Corporation

Business Management
Mr. Paul Hyman, President
Contact Information
Principal: Mr. Paul Hyman, President
Business Category

Bedding Internet Shopping

Products & Services

Paul's Home Fashions sells the following brand(s): C&F Enterprises, Carstens Home Collection, Charisma, Commonwealth Home Fashions, Croscill, Donna Sharp, Greenland Home Fashions, Heritage Lace, HiEnd Accents, J Queen, Kimlor Home Fashions, Thomasville Home Fashions, Veratex, VHC Brands, Victor Mill, Waterford, Williamsburg, Wooded River

Paul's Home Fashions offers the following product(s): bedspreads, Comforter sets, Drapery, Kitchen Curtains, Lace Curtains, Quilts, Sheer Curtains

Method(s) of Payment
Visa, Master card, American Express, Discover and PayPal
Refund and Exchange Policy
If the item was shipped at no charge, the original outgoing shipping charge  and handling (if not a stock item) will be deducted from the refund. This does not include items that were Pauls Error. Return must be in 30 Days

Customer Review Rating plus BBB Rating Summary

Paul's Home Fashions has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.