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Find a Location

Gastehaus Schmidt Reservation Service has 1 locations, listed below.

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    Business ProfileforGastehaus Schmidt Reservation Service

    Bed and Breakfast

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    231 W Main St, Fredericksburg, TX 78624-3709
    BBB File Opened:
    3/4/2011
    Years in Business:
    31
    Business Started:
    9/23/1992
    Business Started Locally:
    9/23/1992
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Gastehaus, Inc.
    Business Management
    • Mr. Dan Mittel, Vice President
    • Ms. Donna Mittel, President
    Contact Information

    Principal

    • Mr. Dan Mittel, Vice President

    Customer Contact

    • Ms. Donna Mittel, President
    Additional Contact Information

    Fax Numbers

    • (830) 997-8282
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/13/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Pictures do not show true setting! Grounds not kept up or welcoming. Can not enter house or exit from front door and greeted with old dirty doll buggy and creepy doll, had to carry luggage to backyard down gravel driveway to get in house and back patio looks like a storage space for old dirty furniture. Then entering house a hoarder disaster!!! Dead cockroach, spider webs everywhere, and mouse or rat droppings heavy!!!!!! Tub not clean to bath in towels did not smell good and well used. Tried to plug in phone charger in kitchen and got shocked and few plug in outlets and not up to code around sinks. Would not use a single glass in kitchen all look like hadnt been washed in long time. Couldnt even set luggage anywhere or set comfortable any any chair. Love old houses and there furniture but this place is just a unclean hoarder house, shouldnt charge anyone to stay in. Management said would send cleaning out but that wasnt going to be acceptable because property should be clean when arriving and that could not be cleaned in a day. After many calls while in ************** to management they refunded me half of charges but still cost me ****** for one night of terrible environment to stay in. Found one night to stay in hotel in ************** and left because of this just ruined a trip that been looking forward to since Sept. and need some relaxing time after my mother had just passed the week before. Management reply that chemicals are doing there job on bugs and I refuse cleaning while theyre and not wanting to give me a full refund. They really did not seem concerned about the matter at all . Tied to call and talk to them after returning home and have not been called back by management.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Vm M

    1 star

    09/25/2023

    Do not book anything through Gastehaus Schmidt. If your a woman, your safety is at risk.

    Gastehaus Schmidt Reservation Service Response

    09/26/2023

    Unfortunately, one of our employees made an honest mistake and showed up in the driveway of a property before this guest's check-out time. He did not get out of his vehicle, nor did he see or interact with the guest in any way. He left immediately when he realized he arrived at the property at the wrong time. There are no safety concerns at all. This was all confirmed by the doorbell camera on the property. 

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