This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for First Class B&B Reservation Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Ron Maddux, Owner Ms. Beatrice Klein, Secretary
Bed & Breakfast Hotels Hotels - Reservations Tourists Attractions Wedding Consultants Theater Stage Play Houses
Alternate Business Names1st Class Bed &Breakfast Reservation Service, Inc
THIS LOCATION IS NOT BBB ACCREDITED
909 E Main St
Fredericksburg, TX 78624 (830) 997-0443 (888) 991-6749 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 631
Fredericksburg, TX 78624
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Additional Phone Numbers
- (888) 991-6749(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Checked in to unit to find blood on bed also on a towel. On another towel found dried food on unwashed towels. Called front desk and they didn't fix the problem until the second call. When housekeeper arrived I was also informed not to eat from dishes. That almost everything was dirty due to owner trying to cut corners and save money. I payed 175.00 in cleaning fees before arrival. I was told I needed to clean my mess before departure, as I did. I was also told i would be untitled to my cleaning fees because the unit was not clean. But now I'm having trouble even getting ahold of the company.
Desired Settlement: I would like to be refunded the 175.00 I payed for the cleaning fees.
Better Business Bureau:
Subject: complaint #********
First class lodge has refunded my debit card in the amount of 59.00$.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I wanted to treat our parents to a weekend away in Fredericksburg, Texas. We narrowed it down to 5 bed and breakfast locations and chose to stay at Moonrise Retreat because the price was significantly less than any other location. I spoke to a lady on the phone who quoted me $484.94 total with tax and the fee for the extra people. I gave her my credit card information to put down the deposit. I received an e-mail, which I will hold on to, that stated the price, the cancellation policy (which if WE had cancelled on THEM, we would have paid heavily for it..) and asked that I reply to the e-mail as a confirmation. I replied and thought we were good to go. I told my parents and parents in law about this great place we were going to stay out in the country, looking at the stars out in Fredericksburg. A few days later, I get a call stating that I was misquoted on the price. The total was actually going to be $697.38. I said that I wanted them to honor the price that we had agreed upon, which I had authorized payment for. I was told that we could not do that. Upon speaking with the ******* he confirmed that they would not honor the price IN THE CONTRACT! He did tell my husband that he would split the difference with us, which would put it in the same price range as the other places we were looking. But since they failed to honor the contract, we said no, we still wanted the original price. He refused. I do not believe that this is how a business should run. It was their mistake and they should have swallowed the difference. Another reservation has been made for us through another company, but the next choice of place that we wanted to stay was already booked. I am very upset that after a contract was emailed to me and that payment was authorized for an agreed upon amount they then tell us we have to pay more.
Desired Settlement: We have already been forced to choose another place to stay, so there really is nothing they can do about our impending trip to Fredericksburg. They should do something about it though. Maybe give us a couple of nights in the place that we wanted for another trip.
I have read the customers complaint. We are sorry for their inconvenience. 100% customer satisfaction is our company goal. Unfortunately that has not happened in this case. We told the **** ******* that she had been mis-quoted because of human error and that we could not honor the quoted price . Her reservation was for the first week in April. In our published policies, we state that all reservations rates are subject to change without notice. We found the error within 48 hours of her booking and informed her of the mistake as soon as it was identified. This happened on or around Feb 9. That gave her almost 2 months to find another unit before her stay date. After talking to first *** *******, then ** *******, we offered to "split the difference in the quoted rate and what the rate should have been. Splitting the difference would have cost our service about $100.00 and the ********s an additional $100.00. *** ******* did not think that was sufficient as he wanted us to stick to the quoted rate. He informed me that one of his family members was an attorney and on retainer with him. He also said he would complain to the BBB, our Chamber of Commerce, many internet websites, etc if we did not give hime the quoted rate. I ask him if he was threatening our service with these potential complaints, he said "NO. But I think it is obvious why he told me what he was going to do if we did not give him the discount he demanded. I believe this is evident in what *** ******* has asked for in a "Desired Settlement". She now wants TWO FREE NIGHTS for another date. Mistakes happen because we are all human. We tried to satisfy the *********, but nothing was going to make them happy but a huge discount, which we were not willing to do. Especially, after what we perceived as a threat from ** ******* to out reputation. We are glad the ********* were able to procure another place to stay and wish them well.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Read Complaint Details
Complaint: Made a reservation through their service 4 days before event, but cancelled within 24 hours. They kept the whole $384.15 While their website says nothing about making last minute reservations, only that if you cancel within 14 days, you lose every thing. No other Hotel group does this. There should be a big WARNING sign on their front page!
Desired Settlement: a completed reservation
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved