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BBB Business Review

This Business is not BBB accredited

Aroma Alternatives Ltd. Co

Phone: (512) 535-3646 Fax: (512) 535-7362 View Additional Phone Numbers 5103-A Commercial Park Dr., Austin, TX 78724 http://www.ingredientstodiefor.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Aroma Alternatives Ltd. Co include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Aroma Alternatives Ltd. Co
See Trends in Complaints on Aroma Alternatives Ltd. Co

Additional Information

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BBB file opened: October 25, 2005 Business started: 11/01/2003 Business started locally: 11/01/2003 Business incorporated: 10/31/2003 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kevin Bales, Managing Partner
Contact Information
Principal: Mr. Kevin Bales, Managing Partner
Business Category

Beauty Supplies & Equipment

Refund and Exchange Policy
We believe in customer service, unlike many other companies. We want your use of Ingredients To Die For products to be the best possible experience you have had in a long time. If you order something by mistake, and don't break the seal, just give us a call for an RMA number and we will gladly allow you to return it*, subject to the current return policy, so long as it is returned; in the condition that it was shipped, with no evidence of tampering, which would include any puncture, no matter how small, to the seal. For quality and sanitation reasons, we do not accept returns; of anything that has been opened, is not packaged with a tamper evident seal, or of any packaging. We absolutely must be able to guarantee quality and sanitation, of our products, to our other customers, and such returns would compromise that guarantee. The return would, then, have to be discarded and the loss would drive our prices up. We don't believe that all customers should have to pay for any one else's mistakes. At Ingredients To Die For we understand that our customer needs to know if our product is right for them and doesn't want to waste any money on items that won't work or are not suitable to their needs. We offer an economical sample size, of every product, so that our customers may sample items, that they are interested in using, and avoid costly mistakes . Just as your company needs to avoid costly mistakes, so does Ingredients To Die For, in order to protect the interest of our other customers, and maintain stable prices. Please order samples before purchasing large quantities to make sure that the product is suitable to your needs. This protects both our interests to avoid costly order, mistakes and waste. *Custom and Special Orders are made especially for you, with a standard 2 week lead time. These products can not be sold to anyone else and are not returnable for any reason, other than manufacturing defect. If we have made an error we will gladly correct it but, we can not allow a mistaken order to be returned at the cost of our other customers.
Alternate Business Names
Ingredients To Die For To Die For - OLD
Additional Information

Ingredients To Die For offers standard commodities, for the production, of the full range, of bath, body, hair, and skin, care products with a focus on plant based, natural, ingredients.

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Types of Complaints Handled by BBB

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BBB Complaint Process

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