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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that ValueBank Texas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ValueBank Texas include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Scott Heitkamp, President/CEO Kelly Gonzalez, X:7717
Banks Loans Loans - Small Business Mortgage Lender
Alternate Business NamesValueBank Financial Services ValueBank Mortgage
3649 Leopard St
Corpus Christi, TX 78408 Directions
PO Box 4956
Corpus Christi, TX 78469
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (361) 384-2433(Phone)
- (361) 643-8334(Phone)
- (361) 654-9400(Phone)
- (361) 729-4212(Phone)
- (361) 749-5264(Phone)
- (361) 758-8511(Phone)
- (361) 776-2541(Phone)
- (361) 851-9390(Phone)
- (361) 985-8900(Phone)
- (361) 993-7766 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I have been trying to get my account closed and money returned to me, I recently moved and had been traveling for about 1 year I just updated my newest address only to find out that this bank has taken money out of my account without my permission and will not refund money back to me and close my account. I do not have a value bank here in ********** ********** which is my birth town I moved back to. I was told that I did not have to make any transaction at all and my account would still remain open and without fee I had over 13 dollars in my account and when I called to ask for my closing check and account closure I was told I had only 6 dollars in my account. the bank has stated that they took money out of my account to pay some sort of return mail fee which I was never notified about.
Desired Settlement: I want all my original 13 dollars and change refund check and account closed.
Problems with Product/Service
Read Complaint Details
Complaint: The bank has mis appropriated my funds.
Desired Settlement: I would like a return on my investment.
ValueBank Texas has thoroughly researched our systems for accounts associated with Mr. ****** ******* or the social security number he provided. The account number he provided does not match the format ValueBank Texas uses. We are confident that Mr. ******* is not a customer of ours.
Below is a summary of our activities over the course of our interaction with Mr. *******:
On Monday, January 13, 2014, ****** ******* emailed our customer service mailbox and stated he had lost his account numbers during a move and needed help. We researched our systems but could not find any accounts in his name. On the same day we emailed him back requesting additional information. He responded on January 14th, and after further research, we were still unable to locate him in our systems.
On January 14th, Mr. ******* visited our branch in Richmond, TX asking for assistance. The employees in the Richmond branch searched for accounts in Mr. *******’s name and by the social security number he provided them but were also unsuccessful. He informed branch staff he had last accessed his account in 2002.
While he was at our Richmond branch, Mr. ******* made several comments to the staff about his personal history, and, while not abrasive or violent, his behavior made them feel extremely uncomfortable. As soon as he left, they contacted the non-emergency division of the local police department. Mr. ******* had arrived to the branch in a taxi and the driver subsequently had him arrested for Theft of Service because he could not pay for the taxi ride.