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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ValueBank Texas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for ValueBank Texas include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: August 01, 1967 Business started: 01/01/1967 Business started locally: 01/01/1967 Business incorporated: 12/10/1999 in TX
Type of Entity

Corporation

Business Management
Mr. Scott Heitkamp, President/CEO Kelly Gonzalez, X:7717
Contact Information
Customer Contact: Kelly Gonzalez, X:7717
Principal: Mr. Scott Heitkamp, President/CEO
Business Category

Banks

Alternate Business Names
ValueBank Financial Services ValueBank Mortgage

Additional Locations

  • 3649 Leopard Street

    Corpus Christi, TX 78408

  • PO Box 4956

    Corpus Christi, TX 78469

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (361) 384-2433(Phone)
  • (361) 643-8334(Phone)
  • (361) 654-9400(Phone)
  • (361) 729-4212(Phone)
  • (361) 749-5264(Phone)
  • (361) 758-8511(Phone)
  • (361) 776-2541(Phone)
  • (361) 851-9390(Phone)
  • (361) 985-8900(Phone)
  • (361) 993-7766 (Fax)
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Complaint Detail(s)

2/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The bank has mis appropriated my funds.

Desired Settlement: I would like a return on my investment.

Business Response:

ValueBank Texas has thoroughly researched our systems for accounts associated with Mr. ****** ******* or the social security number he provided.   The account number he provided does not match the format ValueBank Texas uses.  We are confident that Mr. ******* is not a customer of ours. 

 

Below is a summary of our activities over the course of our interaction with Mr. *******:

 

On Monday, January 13, 2014, ****** ******* emailed our customer service mailbox and stated he had lost his account numbers during a move and needed help.  We researched our systems but could not find any accounts in his name.  On the same day we emailed him back requesting additional information.  He responded on January 14th, and after further research, we were still unable to locate him in our systems.

 

On January 14th, Mr. ******* visited our branch in Richmond, TX asking for assistance.  The employees in the Richmond branch searched for accounts in Mr. *******’s name and by the social security number he provided them but were also unsuccessful. He informed branch staff he had last accessed his account in 2002. 

 

While he was at our Richmond branch, Mr. ******* made several comments to the staff about his personal history, and, while not abrasive or violent, his behavior made them feel extremely uncomfortable.  As soon as he left, they contacted the non-emergency division of the local police department.  Mr. ******* had arrived to the branch in a taxi and the driver subsequently had him arrested for Theft of Service because he could not pay for the taxi ride.  

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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