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BBB Accredited Business since

Frost Bank

Additional Locations

Phone: (210) 220-4000 Fax: (210) 220-0152 View Additional Phone Numbers 100 W Houston, San Antonio, TX 78205

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Frost Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Frost Bank include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Frost Bank
See Trends in Complaints on Frost Bank

Additional Information

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BBB file opened: August 01, 1989 Business started: 02/01/1868 Business started locally: 02/01/1868 Business incorporated: 02/01/1868 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
www.occc.state.tx.us
Phone Number: (800) 538-1579
joann.mcanally@occc.state.tx.us

Texas State Securities Board
208 E 10th St FL 5, Austin TX 78701
http://www.ssb.state.tx.us
Phone Number: (512) 305-8300
generalinfo@ssb.state.tx.us

Type of Entity

Corporation

Business Management
Melissa Adams, Senior Vice President Mr. Lee Cameron Ms. Becky Huckabee Jack Joyce Cindy Ramirez Ms. Cindy Reeves Renee Sabel Mr. Darrell Sander
Contact Information
Principal: Melissa Adams, Senior Vice President
Customer Contact: Ms. Becky Huckabee
Business Category

Banks Investment Advisory Service Loans

Alternate Business Names
Cullen-Frost Bankers Frost Bank - Main Office Downtown Frost National Bank Prime Benefits

Additional Locations

  • 100 E Anderson Ln

    Austin, TX 78752

  • 100 W Houston

    San Antonio, TX 78205 (210) 220-4328 (512) 473-4500 (800) 438-4891 (817) 420-5164

  • 1011 Hwy 80

    San Marcos, TX 78666

  • 10215 Wurzbach Rd

    San Antonio, TX 78230

  • 10915 Pecan Park Blvd

    Austin, TX 78753

  • 110 Austin Hwy

    San Antonio, TX 78209 (512) 393-5725

  • 111 Anderson Lane

    Austin, TX 78752

  • 11555 Bandera Rd

    San Antonio, TX 78250

  • 1162 N Loop 1604 W

    San Antonio, TX 78248 (512) 837-7550

  • 11900 Blanco Rd

    San Antonio, TX 78216 (512) 473-4772

  • 1200 Barbara Jordan Blvd Ste 200

    Austin, TX 78723

  • 1206 W. 38th St.

    Austin, TX 78705

  • 12351 N. I H 35 Building 2

    Austin, TX 78753

  • 1250 NE Loop 410

    San Antonio, TX 78293 (210) 826-7999

  • 1300 S Main St

    Boerne, TX 78006 (830) 698-1794

  • 13226 Vance Jackson Rd

    San Antonio, TX 78249 (512) 473-4910

  • 13523 I H 10

    San Antonio, TX 78230

  • 14201 S. Padre Island Drive

    Corpus Christi, TX 78418

  • 1450 E. Whitestone Blvd

    Cedar Park, TX 78613

  • 16500 San Pedro Ave

    San Antonio, TX 78232 (512) 393-5600

  • 16895 I H 35 N.

    Schertz, TX 78154

  • 18762 Sone Oak Pkwy

    San Antonio, TX 78258

  • 200 West Travis

    San Antonio, TX 78205

  • 21011 Hwy 281 N.

    San Antonio, TX 78258

  • 221 Wonder World Dr

    San Marcos, TX 78666

  • 231 N Guadalupe

    San Marcos, TX 78666

  • 2402 Leopard

    Corpus Christi, TX 78408

  • 2524 Exposition Blvd

    Austin, TX 78703

  • 2703 SW Military Dr

    San Antonio, TX 78224

  • 2710 La Frontera Blvd

    Round Rock, TX 78681

  • 300 W. 9th St

    Austin, TX 78701

  • 3525 Far West Blvd

    Austin, TX 78731

  • 3801 S. Alameda

    Corpus Christi, TX 78411

  • 401 Congress

    Austin, TX 78701

  • 4101 US Highway 77 Ste L-1

    Corpus Christi, TX 78410

  • 4202 S. New Braunfels

    San Antonio, TX 78223

  • 4214 Thousand Oaks Dr

    San Antonio, TX 78296

  • 4215 S. Staples

    Corpus Christi, TX 78411

  • 4715 Fredericksburg Rd

    San Antonio, TX 78229 (210) 344-0141

  • 500 W Broadway

    Portland, TX 78374

  • 515 S. W. Military Dr

    San Antonio, TX 78221

  • 5656 Bee Caves Rd # A100

    Austin, TX 78746

  • 6230 S. Staples

    Corpus Christi, TX 78411

  • 6233 W. Wlliam Cannon

    Austin, TX 78749

  • 6906 N. Loop 1604 W. Ste1.00.40

    San Antonio, TX 78249

  • 7702 Louis Pasteur Dr

    San Antonio, TX 78229

  • 7914 Culebra Rd

    San Antonio, TX 78238

  • 8202 IH 35 N

    San Antonio, TX 78239 (512) 610-2000

  • 9090 Fair Oaks Pkwy

    Boerne, TX 78015

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (210) 220-4328(Phone)
  • (361) 643-2526(Phone)
  • (361) 844-1010(Phone)
  • (361) 883-3621(Phone)
  • (512) 473-4500(Phone)
  • (800) 438-4891(Phone)
  • (817) 420-5164(Phone)
  • (361) 844-1088 (Fax)
  • (361) 844-1134 (Fax)
  • (361) 844-1191 (Fax)
  • (361) 844-1222 (Fax)
  • (361) 844-1243 (Fax)
  • (512) 261-2007 (Fax)
  • (512) 473-4935 (Fax)
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Complaint Detail(s)

3/8/2013 Problems with Product/Service
12/12/2012 Problems with Product/Service
10/1/2010 Billing/Collection Issues
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