This business is not BBB accredited.

BBVA Compass Bank

Additional Locations

Phone: (979) 693-6930 Fax: (979) 693-7485 View Additional Phone Numbers 2405 Texas Ave., South, College Station, TX 77840 View Additional Email Addresses http://bbvacompass.com View Additional Web Addresses


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Description

This company offers banking services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for BBVA Compass Bank. BBB Serving Central & South Alabama has the full report as that BBB handles all complaints for BBVA Compass Bank.


Additional Information

BBB file opened: January 31, 1981 Business started: 01/05/1981 Business started locally: 01/05/1981 Business incorporated 01/05/1981 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Federal Deposit Insurance Corporation
1910 Pacific Ave # 1900, Dallas TX 75201
http://www.fdic.gov
Phone Number: (800) 568-9161

Type of Entity

Corporation

Business Management
Ms. Angela Cowan, Senior VP Mr. Joe Makston Mr. Tracy Tate, President (former)
Contact Information
Principal: Ms. Angela Cowan, Senior VP
Principal: Mr. Joe Makston
Business Category

Banks

Alternate Business Names
BBVA Compass Commerce National Bank Compass Bancshares, Inc Compass Bank Laredo National Bank

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    313 East Central Avenue

    Belton, TX 76513 (254) 939-3501

  • THIS LOCATION IS NOT BBB ACCREDITED

    10 Spring St

    Georgetown, TX 78626 (512) 942-4010

  • THIS LOCATION IS NOT BBB ACCREDITED

    1001 North US Hwy 77 Bypass

    Bishop, TX 78343 (361) 584-3526

  • THIS LOCATION IS NOT BBB ACCREDITED

    1004 Marlandwood Rd

    Temple, TX 76502 (254) 770-5145

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 North Shoreline Dr

    Corpus Christi, TX 78401 (361) 903-1281

  • THIS LOCATION IS NOT BBB ACCREDITED

    1014 Goliad Rd

    San Antonio, TX 78223 (210) 534-5855

  • THIS LOCATION IS NOT BBB ACCREDITED

    102 Del Ct

    Laredo, TX 78041 (956) 795-5845

  • THIS LOCATION IS NOT BBB ACCREDITED

    10711 Burnet Rd

    Austin, TX 78758 (512) 421-5850

  • THIS LOCATION IS NOT BBB ACCREDITED

    1100 Northeast Loop 410

    San Antonio, TX 78209 (210) 829-3779

  • THIS LOCATION IS NOT BBB ACCREDITED

    11721 Ranch Road 620 N.

    Austin, TX 78750 (512) 258-4157

  • THIS LOCATION IS NOT BBB ACCREDITED

    1227 North Valley Mills Dr

    Waco, TX 76710 (254) 776-1234

  • THIS LOCATION IS NOT BBB ACCREDITED

    12590 Bandera Rd

    Helotes, TX 78023 (210) 592-5501

  • THIS LOCATION IS NOT BBB ACCREDITED

    1300 East Central Texas Expwy

    Killeen, TX 76541 (254) 526-8880

  • THIS LOCATION IS NOT BBB ACCREDITED

    1311 East Del Mar Blvd

    Laredo, TX 78045 (956) 717-2121

  • THIS LOCATION IS NOT BBB ACCREDITED

    1315 South 31st St

    Temple, TX 76504 (254) 773-5241

  • THIS LOCATION IS NOT BBB ACCREDITED

    1330 E. 8th St.

    Odessa, TX 79761 (432) 332-0141

  • THIS LOCATION IS NOT BBB ACCREDITED

    13497 N Hwy 183 # 100

    Austin, TX 78750 (512) 421-5801

  • THIS LOCATION IS NOT BBB ACCREDITED

    1410 South Main St

    Boerne, TX 78006 (830) 249-3547

  • THIS LOCATION IS NOT BBB ACCREDITED

    1425 Sidney Baker St

    Kerrville, TX 78028 (830) 895-5100

  • THIS LOCATION IS NOT BBB ACCREDITED

    14535 Forum Pkwy

    Schertz, TX 78154 (210) 592-5551

  • THIS LOCATION IS NOT BBB ACCREDITED

    1455 East Whitestone Blvd

    Cedar Park, TX 78613 (512) 259-5753

  • THIS LOCATION IS NOT BBB ACCREDITED

    14620 Huebner Rd.

    San Antonio, TX 78230 (210) 592-5651

  • THIS LOCATION IS NOT BBB ACCREDITED

    1500 South Gregg St

    Big Spring, TX 79720 (432) 267-1651

  • THIS LOCATION IS NOT BBB ACCREDITED

    15900 La Cantera Pkwy

    San Antonio, TX 78256 (210) 641-0018

  • THIS LOCATION IS NOT BBB ACCREDITED

    170 University Blvd

    Round Rock, TX 78665 (512) 421-6950

  • THIS LOCATION IS NOT BBB ACCREDITED

    1701 North Main St

    Taylor, TX 76574 (512) 352-3623

  • THIS LOCATION IS NOT BBB ACCREDITED

    1703 W 5th St

    Austin, TX 78703 (512) 421-5710

  • THIS LOCATION IS NOT BBB ACCREDITED

    18080 Hwy. 281 N

    San Antonio, TX 78232 (210) 592-5601

  • THIS LOCATION IS NOT BBB ACCREDITED

    18503 Blanco Rd.

    San Antonio, TX 78258 (210) 592-5660

  • THIS LOCATION IS NOT BBB ACCREDITED

    1912 W Stassney Ln

    Austin, TX 78745 (512) 440-7788

  • THIS LOCATION IS NOT BBB ACCREDITED

    200 Concord Plaza Dr

    San Antonio, TX 78216 (210) 592-5951

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 N Hwy 183

    Leander, TX 78641 (512) 421-5881

  • THIS LOCATION IS NOT BBB ACCREDITED

    20610 FM 1431

    Lago Vista, TX 78645 (512) 421-5900

  • THIS LOCATION IS NOT BBB ACCREDITED

    218 South Zarzamora St

    San Antonio, TX 78207 (210) 433-5700

  • THIS LOCATION IS NOT BBB ACCREDITED

    2211 Guadalupe St

    Laredo, TX 78043 (956) 794-3999

  • THIS LOCATION IS NOT BBB ACCREDITED

    2228 Veterans Blvd

    Del Rio, TX 78840 (830) 774-6860

  • THIS LOCATION IS NOT BBB ACCREDITED

    2310 Bob Bullock Loop

    Laredo, TX 78043 (956) 718-3200

  • THIS LOCATION IS NOT BBB ACCREDITED

    2310 Main St

    Eagle Pass, TX 78852 (830) 757-8411

  • THIS LOCATION IS NOT BBB ACCREDITED

    2310 SW Military Dr

    San Antonio, TX 78224 (210) 928-3200

  • THIS LOCATION IS NOT BBB ACCREDITED

    2401 S Congress Ave.

    Austin, TX 78704 (512) 421-5861

  • THIS LOCATION IS NOT BBB ACCREDITED

    2402 RR 620 South

    Lakeway, TX 78738 (512) 930-4555 (512) 421-5921

  • THIS LOCATION IS NOT BBB ACCREDITED

    2405 Texas Ave., South

    College Station, TX 77840

  • THIS LOCATION IS NOT BBB ACCREDITED

    24164 I-10 W

    San Antonio, TX 78257 (210) 592-5561

  • THIS LOCATION IS NOT BBB ACCREDITED

    2514 W Parmer

    Austin, TX 78727 (512) 421-5721

  • THIS LOCATION IS NOT BBB ACCREDITED

    2615 South Zapata Hwy

    Laredo, TX 78043 (956) 717-1154

  • THIS LOCATION IS NOT BBB ACCREDITED

    2727 Exposition Blvd

    Austin, TX 78703 (512) 478-6494

  • THIS LOCATION IS NOT BBB ACCREDITED

    300 S LBJ Dr

    San Marcos, TX 78666 (512) 754-8800

  • THIS LOCATION IS NOT BBB ACCREDITED

    300 West Main St

    Fredericksburg, TX 78624 (830) 997-2121

  • THIS LOCATION IS NOT BBB ACCREDITED

    3003 Williams Dr

    Georgetown, TX 78628 (512) 930-4555

  • THIS LOCATION IS NOT BBB ACCREDITED

    301 Congress Ave

    Austin, TX 78701 (512) 495-9411

  • THIS LOCATION IS NOT BBB ACCREDITED

    3101 Thousand Oaks Dr

    San Antonio, TX 78247 (210) 496-3226

  • THIS LOCATION IS NOT BBB ACCREDITED

    312 North Sherman St

    Mexia, TX 76667 (254) 562-5372

  • THIS LOCATION IS NOT BBB ACCREDITED

    321 W 6th St

    Austin, TX 78701 (512) 421-5761

  • THIS LOCATION IS NOT BBB ACCREDITED

    3633 Bee Cave Rd.

    Austin, TX 78746 (512) 421-5961

  • THIS LOCATION IS NOT BBB ACCREDITED

    3740 Gattis School Rd.

    Round Rock, TX 78664 (512) 421-5911

  • THIS LOCATION IS NOT BBB ACCREDITED

    3809 E 42nd St

    Odessa, TX 79762 (432) 366-5903

  • THIS LOCATION IS NOT BBB ACCREDITED

    40 Northeast Loop 410

    San Antonio, TX 78216 (210) 244-7400

  • THIS LOCATION IS NOT BBB ACCREDITED

    401 Hwy 281

    Marble Falls, TX 78654 (830) 693-4322

  • THIS LOCATION IS NOT BBB ACCREDITED

    4010 Bellmead Dr

    Waco, TX 76705 (254) 799-4971

  • THIS LOCATION IS NOT BBB ACCREDITED

    4100 N Lamar Blvd

    Austin, TX 78756 (512) 421-5741

  • THIS LOCATION IS NOT BBB ACCREDITED

    4625 Centerview Dr.

    San Antonio, TX 78228 (210) 592-5610

  • THIS LOCATION IS NOT BBB ACCREDITED

    4739 Fredericksburg Rd

    San Antonio, TX 78229 (210) 341-7191

  • THIS LOCATION IS NOT BBB ACCREDITED

    496 South Bibb Dr

    Eagle Pass, TX 78852 (830) 773-1928

  • THIS LOCATION IS NOT BBB ACCREDITED

    5015 Ayers St

    Corpus Christi, TX 78415 (361) 854-2228

  • THIS LOCATION IS NOT BBB ACCREDITED

    504 Live Oak St

    Marlin, TX 76661 (254) 883-5521

  • THIS LOCATION IS NOT BBB ACCREDITED

    5201 South Padre Island Dr

    Corpus Christi, TX 78411 (361) 986-7003

  • THIS LOCATION IS NOT BBB ACCREDITED

    5231 DeZavala

    San Antonio, TX 78249 (210) 592-5801

  • THIS LOCATION IS NOT BBB ACCREDITED

    525 South Main St

    Del Rio, TX 78840 (830) 774-6861

  • THIS LOCATION IS NOT BBB ACCREDITED

    5300 San Dario Ave

    Laredo, TX 78041 (956) 753-4096

  • THIS LOCATION IS NOT BBB ACCREDITED

    5400 McPherson Rd

    Laredo, TX 78041 (956) 727-5400

  • THIS LOCATION IS NOT BBB ACCREDITED

    5600 Burnet Rd

    Austin, TX 78756 (512) 452-2503

  • THIS LOCATION IS NOT BBB ACCREDITED

    5700 Broadway St

    San Antonio, TX 78209 (210) 828-2856

  • THIS LOCATION IS NOT BBB ACCREDITED

    5720 Cameron Rd

    Austin, TX 78723 (512) 459-8792

  • THIS LOCATION IS NOT BBB ACCREDITED

    5800 N MoPac

    Austin, TX 78731 (512) 419-3401

  • THIS LOCATION IS NOT BBB ACCREDITED

    5810 San Bernardo Ave

    Laredo, TX 78041 (956) 724-7911

  • THIS LOCATION IS NOT BBB ACCREDITED

    631 SW Military Dr

    San Antonio, TX 78221 (210) 592-5670

  • THIS LOCATION IS NOT BBB ACCREDITED

    660 N Main Ave

    San Antonio, TX 78205 (210) 592-5570

  • THIS LOCATION IS NOT BBB ACCREDITED

    6610 Blanco Rd

    San Antonio, TX 78216 (210) 592-5901

  • THIS LOCATION IS NOT BBB ACCREDITED

    6910 Manchaca

    Austin, TX 78745 (512) 421-5985

  • THIS LOCATION IS NOT BBB ACCREDITED

    700 Quarry St

    Eagle Pass, TX 78852 (830) 773-5171

  • THIS LOCATION IS NOT BBB ACCREDITED

    700 San Bernardo Ave

    Laredo, TX 78041 (956) 723-3008

  • THIS LOCATION IS NOT BBB ACCREDITED

    7321 Ranch Rd. 620 N

    Austin, TX 78726 (512) 421-5941

  • THIS LOCATION IS NOT BBB ACCREDITED

    7575 Wurzbach Rd.

    San Antonio, TX 78229 (210) 592-5751

  • THIS LOCATION IS NOT BBB ACCREDITED

    7951 Shoal Creek Blvd

    Austin, TX 78757 (512) 454-9623

  • THIS LOCATION IS NOT BBB ACCREDITED

    895 N I-35

    Round Rock, TX 78664 (512) 421-5751

  • THIS LOCATION IS NOT BBB ACCREDITED

    900 Washington Ave

    Waco, TX 76701 (254) 756-2151

  • THIS LOCATION IS NOT BBB ACCREDITED

    9103 Woodway Dr

    Waco, TX 76712 (254) 776-1220

  • THIS LOCATION IS NOT BBB ACCREDITED

    9502 Mines Rd

    Laredo, TX 78045 (956) 724-1151

  • THIS LOCATION IS NOT BBB ACCREDITED

    960 North Main St

    Salado, TX 76571 (254) 947-0032

  • THIS LOCATION IS NOT BBB ACCREDITED

    9801 McPherson

    Laredo, TX 78045 (956) 753-1811

  • THIS LOCATION IS NOT BBB ACCREDITED

    990 E Basse Rd.

    San Antonio, TX 78209 (210) 592-5910

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/30/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: They have not released my lien. My insurance company sent them a check on 3/21/16 they cashed it on 4/1/16. I requested a fax of the release and title but have not received it.

Desired Settlement: I want a copy of the release of my lien and title faxed to me and the hard copy sent immediately

Business Response: Tell us why here...

We are in receipt of Ms.  ********* BBB compliant regarding her request for lien release.

Please allow us to take this opportunity to sincerely apologize for the frustration she may have encountered while attempting to resolve this matter.

  Generally, once a loan is paid off it can take up to 10 business days for the lien release and title to be mailed to the loan holder.

Our records indicate that her lien release was sent Federal Express on 04/11/2016 and delivered on 04/12/2016.

On behalf of BBVA Compass, we sincerely appreciate Ms. ********* for her time regarding this matter. Should she have any additional questions or concerns, we invite her to contact our Loan Customer Service Department at **************. 

11/9/2015 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on BBVA Compass Bank
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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