BBB Accredited Business since
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This company offers ATM machines and provides servicing and processing for them.
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A BBB Accredited Business since
BBB has determined that Cord Financial Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cord Financial Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kenneth Gilbert, General Manager Mr. James R Fikes, CEO Mr. Thomas Hailey, Director of Business Mr. Shawn Prettyman
Automated Teller Machines Bank Equipment & Supplies Credit Card Processing Service Credit Card - Merchant Services Financial Services
Alternate Business NamesFikes Wholesale Inc
Industry TipsFinding a financial planner
6261 Central Pointe Pkwy
Temple, TX 76504 800410521714250 800410521714254 (254) 742-2764 Directions
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Additional Phone Numbers
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: On march 2, 2014 I attempted use cord financial ATM locatedAt the lynx bus terminal in ******* ******* locatedOn ******* *** and the machine did not dispenseThe cash. I immediately called the 800# listed on the frontThe front of the machine and the emergency deptAnswered. I informed the man of the problem and he stated I wouldHave to call back during regular bussiness hours.Cord financial services has allowed my money too be tied upIn their system although they knew their machineMalfunctioned. I live on a fixed income and every dollar Counts. Your urgent attention regarding this matter Will be greatly appreciated.
Desired Settlement: Done soon
CORD ********* ******** **** ********** *********, *****
******, and ******** ** *********, **** ********, have been in contact with ***
****** since receiving the complaint. It was explained to *** ****** that the
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Read Complaint Details
Complaint: General Manager knowingly overcharged me as the customer for the purchase of ATM machines telling me that a credit refund would be issued in October of 2012. I have made 27 attempts to contact the General Manager ***** ******* and have been ignored. It is my belief that this company is involved in false and criminal type behavior. In addition I have been unable to receive warranty support due to the avoidance by Cord Financial.
Desired Settlement: To date there is a balance due to me of $8,468.00. In addtion I demand 18% interest on my monies and demand that the company be transparant to a Federal Investigation into its Unfair and Deceptive Practices. As a result of my inability to recieve warrent parts replacement I am seeking that Cord Financial pay $25,000.00 for my time and lost income. That Cord Financial be punished to the full extent of the law.
Business Response: CORD Financial Services General Manager ******* *******, has been in contact with Mr. ****** since receiving the compliant. After discussions with the customer the discrepancy has been resolved and on 4/23 a credit memo in the amount of $8,468 was issued to **** ********** Furthermore, a full refund in this amount will be issued to **** ********. Mr. ****** acknowledged that this matter is resolved and considered closed. Mr. ****** did bring up a matter about ATM toppers and both parties agreed that he will contact ******* ******* directly to handle any exchange or refund on this matter.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/29/2012||Problems with Product/Service|