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Click for BBB Rating on Heartland Automotive Services, Inc

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers oil changes, state inspections, transmission flushes, radiator flushes, fuel injectors, water pumps, timing belts, tune ups and automotive repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Heartland Automotive Services, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Heartland Automotive Services, Inc. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for Heartland Automotive Services, Inc.

Additional Information

BBB file opened: February 17, 1993 Business started: 01/01/1995
Business Management
Mr. Eric Glover, CEO Ms. D'Evelyn Bartie, Customer Service Manager Mr. Jerry Bonnet, District Manager Mr. Mike Chegwidden, District Manager Mr. Luis Martinez, District Manager Mr. Mark Rowberry, District Manager Mr. Bob Stoupa, Director Mr. Adam Ybarra, Store Manager
Contact Information
Customer Contact: Ms. D'Evelyn Bartie, Customer Service Manager
Principal: Mr. Eric Glover, CEO
Business Category

Auto Services - Oil & Lube Auto Lube & Oil - Mobile Service Stations - Gasoline & Oil Auto Repair & Service Lubricating Service - Automotive Auto Services

Alternate Business Names
Heartland Auto Repair Jiffy Lube Quick Lube
Industry Tips
Car Repair Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.