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          Apex Protection Plan has 1 locations, listed below.

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            Business ProfileApex Protection Plan

            Auto Service Contract Companies
            BBB accredited business

            Contact Information

            5802 N Navarro St Ste 200

            Victoria, TX 77904-1723

            Visit Website
            (888) 376-8940

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            Customer Reviews

            1.4/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/29/2014

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            5802 N Navarro St Ste 200, Victoria, TX 77904-1723
            BBB File Opened:
            7/24/2013
            Years in Business:
            12
            Business Started:
            2/17/2012
            Business Started Locally:
            2/17/2012
            Business Incorporated:
            2/17/2012
            Accredited Since:
            5/29/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Apex Protection Inc
            Business Management
            • Mr. David Pollock, General Manager
            • Mr. Don Whitaker, Vice President
            Contact Information

            Principal

            • Mr. Don Whitaker, Vice President

            Customer Contact

            • Mr. David Pollock, General Manager
            Additional Contact Information

            Fax Numbers

            • (361) 485-0431
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/24/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            July 18, 2023-All files were sent to APEX. August 8, 2023- Check #***** was created. August 22, 2023- Check was deposited into Chase *** August 23, 2023- Check was reversed from my account.I've been trying to deposit the check and still have not been able to. I've contacted ******************************* LLC, ************************************ but have not received any help besides a manager at Chase. The reason I have not been able to deposit the check is because the check is made payable to ****** only and so APEX needs to issue a new check, but APEX wants the original which was deposited into the *** but ***** provided a "LEGAL COPY" which according to *****, they have to accept the legal copy but APEX is rejecting this and is not resolving the issue. Now, ***** representative stated I can seek legal action against APEX for not accepting the LEGAL COPY. I've put ****** and APEX on the same line, and both concluded is up to APEX, I've had Chase and APEX on the same line and stated they would accept the legal copy but when sent to them, they rejected it. I have documents to back this up and I've been looking for some legal counselling.
            Read More
            Read 15 More Complaints

            Customer Reviews

            20 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charles W

            04/19/2024

            This company needs to be shut down. False advertisement at its finest.They have no compassion for the customers they promise protection to. They denied the front end claim on my truck even when a dealership said its failed. They dont offer enough coverage for rental cars as somehow they believe a repair will only *********** days therefore you will be out a vehicle. Not to mention its only $35 rental coverage a day. (You cant rent a bike at the beach for that). To top it all off if you speak to one of the managers youll just get his normal everyday sarcastic voice in everything he says. ********************* here. Keep your money in your pocket and make your own repairs. Or pay monthly on a warranty so that way atleast you can cancel it if you dont like it and not only get less than half your money back.
            Read 19 More Customer Reviews

            Local BBB

            BBB serving the Heart of Texas

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