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BBB Business Review

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BBB Accredited Business since

Austin Car Care

Phone: (512) 436-4783 View Additional Phone Numbers 4402 Nixon Ln, Austin, TX 78725

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We offer the following automotive care: Finishes on Alternators, Anti-lock Brakes, Axles, Batteries, Belts, Brakes (disc & power); Breakdowns, Cabin Air Filters, Check Engine,  Light Clutch Repair, Computer Scanning, Cooling Systems, Diagnostics, Diagnostics Electrical Service, Electrical Work, Emergency Service Emissions, Engine Controls, Engine Repair & Rebuild, Estimates, Exhaust System, Fluid Checks, Flushing, Fuel System and Heating Systems. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Austin Car Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Austin Car Care include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Austin Car Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 21, 2013 Business started: 01/01/2003 in TX Business started locally: 01/01/2003
Type of Entity

Sole Proprietorship

Business Management
Mr. Keith Washington, Owner Mr. Roderick Folley, Partner
Contact Information
Principal: Mr. Keith Washington, Owner
Business Category

Auto Repair - Mobile Auto Repair - Vintage Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Power Steering Auto Repair - Maintenance Auto Lube & Oil - Mobile Auto Diagnostic Service Auto Electric Service Auto Repair & Service

Products & Services

Austin Car Care sells the following brand(s): ACDelco, Interstate Battery

Austin Car Care offers the following product(s): All dealer and aftermarket parts.

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Alternate Business Names
Austin Car Care Mobile Auto Repair Mobile Auto Repair
Industry Tips
Car Repair Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.