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          Potranco Automotive, Inc. has 1 locations, listed below.

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            Business ProfileforPotranco Automotive, Inc.

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/27/2006

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Products & Services

            Most Automotive Parts

            Business Details

            BBB File Opened:
            10/1/1993
            Years in Business:
            33
            Business Started:
            4/1/1991
            Business Started Locally:
            5/1/1991
            Business Incorporated:
            3/26/1991
            Accredited Since:
            4/27/2006
            Type of Entity:
            Corporation
            Business Management
            • Mr. Don Ring, General Manager
            • Ms. Stacey Harris, Manager
            • Mr. Rodolfo Santoscoy, President
            Contact Information

            Principal

            • Mr. Rodolfo Santoscoy, President

            Customer Contact

            • Mr. Rodolfo Santoscoy, President

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/29/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Date: Nov 3, 2022 for 1) AC not cooling service; 2) Check GPS FOB no data and 3) Oil and filter change. Total estimate was about $500.00 but I was not given a copy.For what should have been about $50.00 oil and filter change, I was billed $673.00 for a leak coming from the engine which I did not prior authorized. The mechanic took upon himself to remove the oil pan to check rear engine seal oil leak.I had a better explanation but was somehow missing now. I apologized for this explanation.The truck was released to me after paying in full $2, ****** on Nov. 8, 2022
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Philip C

            2 stars

            05/07/2023

            This place is bad don't come here. They ripped me off. I came here to only replace the thermostat on my 2012 ***** Pilot. According to industry standard MOTOR labor guides it takes about 1 hour to replace the part. I looked it up since I work in the car industry as well so I have access to labor guide information at my fingertips. Potranco charged me $350.00 for labor. That's over three times more than the industry standard guides suggest. If you want to get ripped off come to Potranco otherwise you will find better value elsewhere. The business will try to say that the charges not only include part replacement but also a diagnostic charge to figure out the issue with the vehicle. However, I know for a fact that ************************** on Potranco Rd close by don't charge for diagnostic. Please consider that when you take your vehicle for repair.

            Potranco Automotive, Inc. Response

            05/08/2023

            *****************, I am sorry if you feel as though we overcharged you. This was not just a part replacement charge, as you came in complaining about a possible coolant leak and overheating issue. In order for a technician to know what to replace there has to be some diagnosis. In this situation not only do we need to diagnose a leak and an overheating issue, but there are tests we need to apply in order to make sure the engine did not endure some more serious injury such as a blown head gasket. This diagnosis of the problem and potential issues requires special equipment and knowledge this amounts to costs. We do everything in our power to keep the costs of repairs down but also insure a quality job. The labor you looked up does not include these tests nor any diagnostic fee only the operation of a thermostat replacement. If you would like to talk about this repair I encourage you to call me. I am hear to help. Best regards, ****

            Potranco Automotive, Inc. Response

            05/08/2023

            This gentleman had his vehicle towed to ** from another shop because they were going to charge him over $3200.00 on this repair. We helped him with his vehicle in an honest way the same as all of our customers. I feel this person needs to find a shop he can trust and stick with that shop. There are no shops in existence that will diagnose a problem on a vehicle at no charge. These technicians today are very knowledgeable in not only general mechanical repair but also computers as there are many computerized systems in vehicles today. Because of the knowledge they bear and the equipment required, it is a costly endeavor to not only diagnose but repair these vehicles of today.

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