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BBB Business Review

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BBB Accredited Business since

Pampered Auto Care

Additional Locations

Phone: (512) 310-1107 Fax: (512) 388-3434 16299 Fm 1325, Austin, TX 78728 View Additional Email Addresses http://www.pamperedautocare.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We specialize in service/repair for the German automobiles such as Porsche, BMW, Mercedes and other makes as well.  Auto work of alignments, perform A/C repairs, repair coolant leaks, repair the brakes and suspension components, replace head gaskets, and perform routine maintenance services.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pampered Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pampered Auto Care include:

  • 4 complaint(s) filed against business

Factors that raised the rating for Pampered Auto Care include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Pampered Auto Care
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 12, 1990 Business started: 09/12/1990 in TX Business started locally: 09/12/1990 Business incorporated 02/06/2006 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
www.txdps.state.tx.us
Phone Number: (512) 424-2000

Type of Entity

Corporation

Business Management
Mr. Mark Hunt, Manager Edin Huskic, Owner
Contact Information
Principal: Mr. Mark Hunt, Manager
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Transmissions - Automobile Auto Lube & Oil - Mobile Auto Air Conditioning Auto Inspection Stations

Method(s) of Payment
Cash, Master Card, Visa, Discovery
Alternate Business Names
Pampered Auto Care, Inc
Industry Tips
Car repair tips

Customer Review Rating plus BBB Rating Summary

Pampered Auto Care has received 4.55 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.