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          Guillermos Auto Repair Shop has 1 locations, listed below.

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            Business ProfileforGuillermos Auto Repair Shop

            Auto Repair

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            7/1/1995
            Years in Business:
            30
            Business Started:
            1/1/1994
            Business Started Locally:
            1/1/1994
            Business Incorporated:
            1/1/1994
            Type of Entity:
            Corporation
            Business Management
            • Mr. Guillermo Sanchez, Owner
            Contact Information

            Principal

            • Mr. Guillermo Sanchez, Owner

            Customer Contact

            • Mr. Guillermo Sanchez, Owner
            Additional Contact Information

            Fax Numbers

            • (210) 432-8229
              Primary Fax

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I had my 2012 Dodge Journey SXT 3.6 l engine towed to in perfect running condition with the exemption to repairs which were timing chain crank shaft module repair he's had it now 2 months the first time he said it was ready it was already started immediately we drove it and knew it wasn't the overdrive never kicked in & after turning it off we restarted it it's push *********** takes 6 times holding the push button & brake to finally get it started asking him about it he said all we had to do was take it to the dealership to have the module reprogrammed after taking it to **** Chrysler Dodge Ram Jeep in *********** and paying for diagnostic they said take it back to the repair shop because the work he did was incorrect i gave him the chance to correct it with text messages as proof from **** CDRJ explaining the incorrect work he performed on September 4th went by today for an update now he won't listen when I explain the overdrive not kicking in or the push start he says 400 more dollars and another week so i said ill get bbb and police involved. I have a report # I received today from S a p d as well as receipts from *********'s Auto Shop receipt from **** CDRJ & numerous text messages from my phone to ******************** can provide that anytime through mail correspondence to your office directly or through text message I'd like my vehicle returned in the same perfect running condition before the repair or remove the parts he put in and full return of moneys paid plus the time I've been without my vehicle and some direction to fully recover a similar vehicle instead of being forced to accept my vehicle in the poor condition it is in these are only examples of my resolution but I'm reaching out to bbb because I don't have the right answer as to a realistic resolution I'm open to what you might suggest my emotions are all over so please forgive my frustrations he can be reached at ************ as for myself I'm ************************* my # is ************ thank you for your time and look forward to your correspondence

            Customer Reviews

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