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Click for BBB Rating on Firestone Tire & Service Centers

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Description

This company offers:  Auto Repair & Service, Auto Air Conditioning, Auto Diagnostic Service, Auto Inspection Stations, Battery Repairing & Rebuilding, Battery Supplies, Brake Service, Mufflers & Exhaust Systems, Shock Absorbers, Tire Dealers/Tire Distributors & Manufacturers; as well as Tire Retread & Repair


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support the Bureau's service to the public and meet our membership standards.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire & Service Centers. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire & Service Centers.


Additional Information

BBB file opened: August 23, 1985 Business started: 01/01/1900 Business started locally: 01/01/1900 Business incorporated 09/13/2001 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
www.txdps.state.tx.us
Phone Number: (512) 424-2000

Type of Entity

Partnership

Business Management
Mr. Mike Axtell, Manager Mr. Pat Couture, District Manager Mr. Marcus Krohn, Area manager San Antonio Mr. Manuel Perez, Manager Mr. Patrick Porter, District Manager Mr. Paul Ritchey, Assistant District Manager Mr. Derek Wessels, Assistant District Manager Mr. David Wood, Manager Mr. Isac Alexander, Manager Mr. Jeff Collins, Area Manager Ms. Samantha Gibson, Manager Mr. Trey Good
Contact Information
Customer Contact: Mr. Isac Alexander, Manager
Principal: Mr. Mike Axtell, Manager
Principal: Mr. Pat Couture, District Manager
Principal: Mr. Marcus Krohn, Area manager San Antonio
Principal: Mr. Manuel Perez, Manager
Principal: Mr. Patrick Porter, District Manager
Principal: Mr. Paul Ritchey, Assistant District Manager
Principal: Mr. Derek Wessels, Assistant District Manager
Principal: Mr. David Wood, Manager
Business Category

Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Air Conditioning Auto Diagnostic Service Auto Inspection Stations

Alternate Business Names
Bridgestone Americas Tire Operations LLC Bridgestone-Firestone Expert Tire Firestone Complete Auto Care Firestone Tire & Service Centers-Austin Region Firestone Tire & Service Centers-San Antonio Region Firestone Tire & Service Centers-Texas South Region Firestone Tire & Service Centers-Texas West Region
Additional Information

The BBB Suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replacement parts except those under warranty, trade-in or core parts.

Products & Services

This company operates more than 1,500 company-owned automotive tire and service stores throughout the United States.

Industry Tips
Car Repair Tips

Additional Locations

  • 100 E Old Settlers Blvd

    Round Rock, TX 78664 (512) 248-1469

  • 1020 San Bernardo Ave

    Laredo, TX 78040 (956) 723-5516

  • 10515 N Mopac Expy Ste P

    Austin, TX 78759 (512) 342-8270

  • 10635 Culebra Rd

    San Antonio, TX 78251 (210) 647-1586

  • 1111 Lake Air Dr

    Waco, TX 76710 (254) 776-8822

  • 112 North St

    Nacogdoches, TX 75961 (936) 564-7327 (512) 705-9317

  • 11540 Perrin Beitel Rd

    San Antonio, TX 78217 (210) 654-1592

  • 11754 West Ave

    San Antonio, TX 78216 (210) 336-3375

  • 1311 Goliad Rd

    San Antonio, TX 78223

  • 1323 W Ben White Blvd

    Austin, TX 78704 (512) 444-4821

  • 13300 FM 620 N

    Austin, TX 78717 (512) 257-1947

  • 13450 N Hwy 183 Ste 223

    Austin, TX 78750 (512) 331-1177

  • 1375 SW Loop 410

    San Antonio, TX 78227 (210) 675-2000

  • 13949 FM 624

    Corpus Christi, TX 78410 (361) 387-0508

  • 14111 Nacogdoches Rd

    San Antonio, TX 78247 (210) 657-4073

  • 1500 E Main St Ste 8

    Alice, TX 78332 (361) 664-6977

  • 1502 E Airline Rd

    Victoria, TX 77901 (361) 575-6448

  • 15101 IH 35 N

    Pflugerville, TX 78660 (512) 252-9200

  • 1595 S Hwy 183

    Leander, TX 78641 (512) 259-2422

  • 16633 San Pedro Ave

    Hollywood Park, TX 78232 (210) 496-3668

  • 1716 11th St

    Huntsville, TX 77340 (800) 367-3872 (936) 295-6409

  • 19009 Limestone Commercial Dr

    Pflugerville, TX 78660 (512) 990-4878

  • 200 Crossroads Blvd

    San Antonio, TX 78201

  • 201 E Central Texas Expy

    Harker Heights, TX 76548 (254) 690-4745

  • 201 W Rio Grande St

    Victoria, TX 77901 (361) 575-7464

  • 2017 Universal City Blvd

    Universal City, TX 78148 (210) 659-4166

  • 2020 Andrews Hwy

    Odessa, TX 79761 (432) 332-0202

  • 20301 IH 35

    Kyle, TX 78640

  • 2102 S Texas Ave

    Bryan, TX 77802 (979) 822-0139

  • 2250 Kelly Dr Bldg 2306

    Lackland AFB, TX 78236

  • 2317 E 8th St

    Odessa, TX 79761 (432) 337-5595

  • 2400 SW Military Dr

    San Antonio, TX 78224 (210) 927-1172

  • 2400 Texas Ave S

    College Station, TX 77840 (979) 764-0004

  • 2415 Pleasanton Rd

    San Antonio, TX 78221 21092194444

  • 2500 W Parmer Ln Ste 170

    Austin, TX 78727 (512) 388-6060

  • 2530 S IH 35

    San Marcos, TX 78666 (512) 392-5626

  • 2800 W County Rd

    Odessa, TX 79764 (432) 334-7922

  • 2802 Leopard St

    Corpus Christi, TX 78408 (361) 883-5126

  • 301 S Colorado St

    Lockhart, TX 78644 (512) 398-4283

  • 301 S Timberland Dr

    Lufkin, TX 75901 (936) 632-4474

  • 302 S 14th St

    Kingsville, TX 78363 (361) 595-5516

  • 311 S Congress Ave

    Austin, TX 78704 (512) 443-1782

  • 3120 E Whitestone Blvd

    Cedar Park, TX 78613 (512) 260-0178

  • 3450 S General Bruce Dr

    Temple, TX 76504 (254) 773-4538

  • 3609 W William Cannon Dr

    Austin, TX 78749 (512) 899-0550

  • 4513 Everhart Rd

    Corpus Christi, TX 78411 (361) 855-2271

  • 4800 Broadway St

    Alamo Heights, TX 78209 (210) 824-7547

  • 4906 Walzem Rd

    San Antonio, TX 78218 (210) 654-1560

  • 5145 Ranch Road 620 N Bldg E

    Austin, TX 78732

  • 5417 McArdle Rd

    Corpus Christi, TX 78411 (361) 991-9686

  • 5500 Babcock Rd

    San Antonio, TX 78240 (210) 690-6033

  • 5999 McPherson Ave

    Laredo, TX 78041 (956) 722-6900

  • 6050 S Padre Island Dr

    Corpus Christi, TX 78412 (361) 991-3970

  • 606 Hwy 79

    Hutto, TX 78634 (512) 846-1125

  • 611 Harmon Dr Bldg 1070

    Randolph AFB, TX 78150 (210) 659-6955

  • 6401 Airport Blvd

    Austin, TX 78752 (512) 467-8017

  • 6412 S IH 35

    Austin, TX 78745 (512) 442-9388

  • 6531 NW Loop 410

    San Antonio, TX 78238 (210) 681-4564

  • 6730 FM 78

    San Antonio, TX 78244 (210) 661-1356

  • 6901 Bandera Rd

    Leon Valley, TX 78238 (210) 520-8473

  • 7010 W Highway 71 Ste 190

    Austin, TX 78735 (512) 288-5414

  • 709 N Big Spring St

    Midland, TX 79701 (432) 682-4376

  • 7203 San Pedro Ave

    San Antonio, TX 78216 (210) 344-9766

  • 761 Tank Battalion Bldg 224

    Fort Hood, TX 76544 (254) 526-5502

  • 7806 Clock Tower Dr

    Austin, TX 78753 (512) 339-3582

  • 7806 Northcross Dr

    Austin, TX 78757 (512) 458-8118

  • 971 N Walnut Ave

    New Braunfels, TX 78130 (830) 625-2117

  • 9900 S IH 35 Ste R

    Austin, TX 78748 (512) 291-1618

  • Bldg 2610 Schofield

    Fort Sam Houston, TX 78234

  • Clear Creek Auto Pride

    Fort Hood, TX 76544

  • Warrior Way Specialty Care

    Fort Hood, TX 76544

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/27/2015 Problems with Product/Service | Complaint Details Unavailable
12/21/2012 Problems with Product/Service
11/16/2012 Problems with Product/Service
10/16/2012 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Firestone Tire & Service Centers
Neutral Experience (0 reviews)
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