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Click for BBB Rating on Firestone Tire & Service Centers

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This company offers:  Auto Repair & Service, Auto Air Conditioning, Auto Diagnostic Service, Auto Inspection Stations, Battery Repairing & Rebuilding, Battery Supplies, Brake Service, Mufflers & Exhaust Systems, Shock Absorbers, Tire Dealers/Tire Distributors & Manufacturers; as well as Tire Retread & Repair

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support the Bureau's service to the public and meet our membership standards.

BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire & Service Centers. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire & Service Centers.

Additional Information

BBB file opened: August 23, 1985 Business started: 01/01/1900 Business started locally: 01/01/1900 Business incorporated 09/13/2001 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
Phone Number: (512) 424-2000

Type of Entity


Business Management
Mr. Mike Axtell, Manager Mr. Pat Couture, District Manager Mr. Marcus Krohn, Area manager San Antonio Mr. Manuel Perez, Manager Mr. Patrick Porter, District Manager Mr. Paul Ritchey, Assistant District Manager Mr. Derek Wessels, Assistant District Manager Mr. David Wood, Manager Mr. Isac Alexander, Manager Mr. Jeff Collins, Area Manager Ms. Samantha Gibson, Manager Mr. Trey Good
Contact Information
Customer Contact: Mr. Isac Alexander, Manager
Principal: Mr. Mike Axtell, Manager
Principal: Mr. Pat Couture, District Manager
Principal: Mr. Marcus Krohn, Area manager San Antonio
Principal: Mr. Manuel Perez, Manager
Principal: Mr. Patrick Porter, District Manager
Principal: Mr. Paul Ritchey, Assistant District Manager
Principal: Mr. Derek Wessels, Assistant District Manager
Principal: Mr. David Wood, Manager
Business Category

Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Air Conditioning Auto Diagnostic Service Auto Inspection Stations

Alternate Business Names
Bridgestone Americas Tire Operations LLC Bridgestone-Firestone Expert Tire Firestone Complete Auto Care Firestone Tire & Service Centers-Austin Region Firestone Tire & Service Centers-San Antonio Region Firestone Tire & Service Centers-Texas South Region Firestone Tire & Service Centers-Texas West Region
Additional Information

The BBB Suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replacement parts except those under warranty, trade-in or core parts.

Products & Services

This company operates more than 1,500 company-owned automotive tire and service stores throughout the United States.

Industry Tips
Car Repair Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.