BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.
A BBB Accredited Business since
BBB has determined that Firestone Tire & Service Centers-Austin Region meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This company's headquarters and company-owned locations throughout the country participate as BBB Accredited Businesses. This means they support the Bureau's service to the public and meet our membership standards.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Firestone Tire & Service Centers-Austin Region include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 24 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||23|
|Total Closed Complaints||24|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Derek Wessels, Assistant District Manager Mr. Will Helton, District Manager Mr. Charles Starnes, Assistant District Manager
Related BusinessesFirestone Tire & Service Centers-San Antonio Region Firestone Tire & Service Centers-Texas West Region Firestone Tire & Service Centers-Texas South Region
Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Air Conditioning Auto Diagnostic Service Auto Inspection Stations
Alternate Business NamesBridgestone Firestone North American Tire, LLC Bridgestone-Firestone Expert Tire
The BBB Suggests that when having your car serviced by any company to request a written estimate. The repair bill should list the charges for parts and labor separately. You have a right to inspect all replaced parts, and any auto repair facility must offer to return all replacement parts except those under warranty, trade-in or core parts.