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BBB Accredited Business since
Brazos Valley Collision Center
Phone: (979) 774-7475 Fax: (979) 776-1541 10750 State Highway 30, College Station, TX 77845
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A BBB Accredited Business since
BBB has determined that Brazos Valley Collision Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gilbert Luera, General Manager Mr. Moe Mooti, Owner
Auto Repair & Service
Products & Services
This company offers Repair automobile damaged by collision.
Industry TipsCar Repair Tips
10750 State Highway 30
College Station, TX 77845 (979) 774-7475 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I originally brought my vehicle into ***** ***** for warranty work on the paint of my 2012 Honda Civic EX. I was told the hood and roof of the car would be repainted under warranty. I was told that my car would be done on July 20th, which was a week and a half after I had brought it in for the service. I get a call on the 18th of July letting me know that my car was finished and ready to be picked up. I went to pick up my vehicle from ***** ***** on the 18th and noticed that my fenders were painted when I was told they would not, I also noticed new scratches on my car that were not there before, and the roof which was supposed to be painted did not get painted. I told ***** ***** immediately and they told me to bring my vehicle back in the morning since they were closed. I brought my vehicle back (July 20th) and the service manager looked at the problems I had with the job and told me he would get a hold of *** (BVCS Owner) since they were the ones who did the job. *** came up to the dealership and told me that he would fix the imperfections in the work done on the hood, paint the roof that was supposed to be painted, and fought with me about the scratches that were not there before. He told me that the scratches might have already been there before and that he would not fix them. I then showed him pictures of the car from before I brought it in and he said that the scratches might not have shown up in the pictures. I also explained that ***** ***** had taken pictures of all the scratches and marks on my vehicle when I brought it in, even though they were not all going to be fixed. My vehicle is black, which makes it extremely easy to notice even the smallest scratch. I had also only had the vehicle for about a week since I had just bought it from a dealership, so I knew exactly what scratches, dings or any other issue the car had on the body. After going back and forth, he finally agreed to fix the scratches and said that the deepest scratch, which was on the rear bumper, would be 95% gone. I then left my car with the dealership so the body shop could take it and fix the problems. I get a call and text from *** on July 26 letting me know my vehicle was ready to be picked up. I was not able to pick up my vehicle then since I was at work. I went to pick up my vehicle on July 27th, and I noticed that the scratches were all clearly visible and there were still some imperfections in the paint job on the hood. *** then said he did not want to do any work to fix the scratches because they might have already been there, even after he originally agreed to fix the scratches. I asked *** if he would be happy if he took his vehicle somewhere for work and it came back with scratches. He told me he would not be happy and told me that he did not want to fix the scratches. He finally went back and buffed out one of the scratches on the door and brought it back out to me to look at. I told him I was still not happy since the scratches were still very visible and he took it back to buff again. When he brought back my vehicle the scratches were still very visible and I was still not happy with the service done. He finally handed me the keys to my car and told me to go talk with ***** who was my service advisor at ***** ***** and walked inside. I talked to ***** ***** about this issue and they told me that they couldn’t do anything about the problems because it was not their work on my vehicle. I also noticed that many of the vehicles at Brazos Valley Collision Center that were in the back having work done had clutter all around them and also some vehicles even had car parts sitting on the vehicles. It is no wonder that my vehicle was scratched under their care. I also read multiple reviews online stating that their vehicles had come back with scratches that were not there before.
Desired Settlement: I would like the scratches that were not on my vehicle before I had brought it in for the warranty work to be fixed, as well as the imperfections in the paint on the hood.
In July 2016, we were contacted by ***** ***** regarding warranty work for manufacturer's paint failure on a 2012 Honda Civic. The vehicle was not purchased from ***** *****, but as the local dealer, the warranty claim would be filed through them.
Better Business Bureau:
|3/11/2014||Problems with Product/Service|