BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Advanced Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Automotive include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Adam Klaus, President Kyle Mccoy
Auto Repair & Service Auto Air Conditioning
Alternate Business NamesKlaus Enterprises, Inc.
Industry TipsCar repair tips
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I dropped off a 1994 Land Rover Range Rover with Advanced Automotive for a repair (replacement) of a transfer case. Upon picking up the truck after the work was performed, the truck made a loud rattling sound upon start of the engine. As the truck did not make the sound when I dropped off the truck, I immediately went back inside and spoke to Advanced Automotive. As my colleague had dropped me off, we made arrangements to drive the truck to my office and return it the next day. I did so and Advanced Automotive phoned me the next day stating that the issue was that the catalytic converter was making the noise and needed to be replaced. I stated that the problem was not present at time of delivery to Advanced Automotive. I asked if the catalytic converter was removed when the transfer case was replaced. Advanced Automotive stated that it was. I then pointed out that a catalytic converter doesn't magically come apart when removed or installed on an automobile. Advanced Automotive stated that it was not their fault nor their responsibility. I left and filed a dispute with my credit card which Advanced Automotive disputed again. Left with a broken truck, I drove home. The next day while driving the truck, it overheated as a result of the broken catalytic converter. That repair will now cost me $8,000.
Desired Settlement: At the very least, Advanced Automotive needs to refund the job cost and compensate me for damage they caused to my truck.
In reference to Complaint ID ******** and
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved