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MJM Autohaus, Inc.

Phone: (210) 382-7278 10740 Hillpoint # 4, San Antonio, TX 78217 ! There is an alert on MJM Autohaus, Inc. !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's website,, includes an approximation of the BBB Accredited Business Seal. This company location is not accredited by this BBB and our policies prohibit such a reference. On September 24, 2013, BBB contacted this company to request they remove all reference to BBB. The company has not yet complied with BBB requests.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for MJM Autohaus, Inc. include:

  • 144 complaints filed against business
  • Failure to respond to 90 complaints filed against business
  • 9 complaints filed against business that were not resolved
  • Overall complaint history with BBB
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

144 complaints closed with BBB in last 3 years | 85 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 7
Delivery Issues 78
Guarantee/Warranty Issues 1
Problems with Product/Service 54
Total Closed Complaints 144

Additional Complaint Information

BBB first identified a pattern of complaints for MJM Autohaus in 2013. BBB has worked with MJM Autohaus since that time in an attempt to eliminate the underlying cause and the pattern of complaints. 

Based on BBB files, MJM Autohaus has a pattern of disputes alleging customers place direct orders for parts in stock, receive confirmation of orders placed, then do not receive parts in a timely manner or at all. Complainants further allege their payment is accepted before shipping occurs and they are then unable to reach the business regarding delivery delay or refund request. Complainants generally seek a refund or part to be delivered.

Business responses to disputes generally state that the consumer has now received a refund. Other disputes have gone unanswered or unresolved. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

1 Customer Review on MJM Autohaus, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 15, 2007 Business started: 12/09/2003 Business started locally: 12/09/2003 Business incorporated: 03/09/2006 in TX
Type of Entity


Business Management
Mr. Kelly Madden, President Ms. Deborah Arata, Admin Mrs. Jenny Madden, Vice President
Contact Information
Principal: Mr. Kelly Madden, President
Business Category

Auto Parts & Supplies - Wholesale & Manufacturers Truck accessories Auto Accessories Mufflers & Exhaust Systems

Customer Review Rating plus BBB Rating Summary

MJM Autohaus, Inc. has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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This company's website,, includes an approximation of the BBB Accredited Business Seal. This company location is not accredited by this BBB and our policies prohibit such a reference.