BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This company's website, www.mjmautohaus.com, includes an approximation of the BBB Accredited Business Seal. This company location is not accredited by this BBB and our policies prohibit such a reference. On September 24, 2013, BBB contacted this company to request they remove all reference to BBB. The company has not yet complied with BBB requests.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for MJM Autohaus, Inc. include:
- 144 complaints filed against business
- Failure to respond to 90 complaints filed against business
- 9 complaints filed against business that were not resolved
- Overall complaint history with BBB
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||54|
|Total Closed Complaints||144|
Additional Complaint Information
BBB first identified a pattern of complaints for MJM Autohaus in 2013. BBB has worked with MJM Autohaus since that time in an attempt to eliminate the underlying cause and the pattern of complaints.
Based on BBB files, MJM Autohaus has a pattern of disputes alleging customers place direct orders for parts in stock, receive confirmation of orders placed, then do not receive parts in a timely manner or at all. Complainants further allege their payment is accepted before shipping occurs and they are then unable to reach the business regarding delivery delay or refund request. Complainants generally seek a refund or part to be delivered.
Business responses to disputes generally state that the consumer has now received a refund. Other disputes have gone unanswered or unresolved. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Kelly Madden, President Ms. Deborah Arata, Admin Mrs. Jenny Madden, Vice President
Auto Parts & Supplies - Wholesale & Manufacturers Truck accessories Auto Accessories Mufflers & Exhaust Systems
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview