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This Business is not BBB accredited

MJM Autohaus, Inc.

Phone: (210) 382-7278 10740 Hillpoint # 4, San Antonio, TX 78217 http://www.mjmautohaus.com ! There is an alert on MJM Autohaus, Inc. !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's website, www.mjmautohaus.com, includes an approximation of the BBB Accredited Business Seal. This company location is not accredited by this BBB and our policies prohibit such a reference. On September 24, 2013, BBB contacted this company to request they remove all reference to BBB. The company has not yet complied with BBB requests.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for MJM Autohaus, Inc. include:

  • 149 complaint(s) filed against business
  • Failure to respond to 97 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for MJM Autohaus, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

149 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 6
Delivery Issues 81
Guarantee/Warranty Issues 1
Problems with Product/Service 58
Total Closed Complaints 149

Additional Complaint Information

BBB first identified a pattern of complaints for MJM Autohaus in 2013. BBB has worked with MJM Autohaus since that time in an attempt to eliminate the underlying cause and the pattern of complaints. 

Based on BBB files, MJM Autohaus has a pattern of disputes alleging customers place direct orders for parts in stock, receive confirmation of orders placed, then do not receive parts in a timely manner or at all. Complainants further allege their payment is accepted before shipping occurs and they are then unable to reach the business regarding delivery delay or refund request. Complainants generally seek a refund or part to be delivered.

Business responses to disputes generally state that the consumer has now received a refund. Other disputes have gone unanswered or unresolved. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MJM Autohaus, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 15, 2007 Business started: 12/09/2003 Business started locally: 12/09/2003 Business incorporated: 03/09/2006 in TX
Type of Entity

Corporation

Business Management
Mr. Kelly Madden, President Ms. Deborah Arata, Admin Mrs. Jenny Madden, Vice President
Contact Information
Principal: Mr. Kelly Madden, President
Business Category

Auto Parts & Supplies - Wholesale & Manufacturers Truck accessories Auto Accessories Mufflers & Exhaust Systems

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.