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BBB Business Review

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BBB Accredited Business since

Universal Auto Hail Repair

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Phone: (800) 707-3059 Fax: (888) 382-0224 1901 Martin Rd., Dripping Springs, TX 78620 View Additional Email Addresses http://universalautohailrepair.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Universal Auto Hail Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Universal Auto Hail Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Universal Auto Hail Repair
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 28, 2012 Business started: 03/20/2001 in NV Business started locally: 12/04/2013 Business incorporated 12/04/2013 in TX
Type of Entity

Corporation

Business Management
Ms. Cindy Payne, Vice President Mr. Troy Payne, President
Contact Information
Principal: Ms. Cindy Payne, Vice President
Principal: Mr. Troy Payne, President
Business Category

Auto Paintless Dent Repair Auto Body Repair & Painting

Refund and Exchange Policy
At Universal Auto Hail Repair, we are committed to earn your business by making you, the customer, our priority. We pride ourselves in treating people right. We know our business, we do it right and we stand behind it with a good attitude.
Alternate Business Names
Trocin Inc
Additional Information

This company offers auto paint-less dent repair services throughout the US. Temporary locations are set up across the US during times of inclement weather. The company has indicated they honor their warranty on all products and services. The company is headquartered in Las Vegas, NV. To view a full report on the company, please click here: http://www.bbb.org/southern-nevada/business-reviews/auto-repair-mobile/universal-auto-hail-repair-in-las-vegas-nv-90005809

Industry Tips
Car Repair Tips

Customer Review Rating plus BBB Rating Summary

Universal Auto Hail Repair has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.