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Paintless Dent Repair (PDR) is a specialized technique used to remove hail dents, without repainting your car. Universal Auto Hail Repair is expert at this process. Troy Payne, a Vale Certified Master Craftsman and founder of Universal Auto Hail Repair, leads our team of technicians using the most advanced dent removal tools and techniques available today.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Universal Auto Hail Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Universal Auto Hail Repair include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Universal Auto Hail Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 28, 2012 Business started: 03/20/2001 in NV Business started locally: 12/04/2013 Business incorporated: 12/04/2013 in TX
Type of Entity


Business Management
Ms. Cindy Payne, CEO Mr. Troy Payne, President
Contact Information
Principal: Ms. Cindy Payne, CEO
Business Category

Auto Paintless Dent Repair Auto Body Repair & Painting

Method(s) of Payment
We are paid through your insurance company.  We accept checks. 
Refund and Exchange Policy
At Universal Auto Hail Repair, we are committed to earn your business by making you, the customer, our priority. We pride ourselves in treating people right. We know our business, we do it right and we stand behind it with a good attitude.
Alternate Business Names
Trocin, Inc
Additional Information

This company offers auto paint-less dent repair services throughout the US. Temporary locations are set up across the US during times of inclement weather. The company has indicated they honor their warranty on all products and services. The company is headquartered in Las Vegas, NV. To view a full report on the company, please click here:

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