BBB Business Review

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This business is not BBB accredited.

Austin's Automotive Specialists

Additional Locations

Phone: (512) 442-7731 Fax: (512) 444-9362 View Additional Phone Numbers PO Box 3501, Austin, TX 78764

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Full Service Automotive Repair and Maintenance Centers. We repair and service all makes and models of vehicles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Austin's Automotive Specialists
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: September 01, 1983 Business started: 01/01/1979 in TX Business started locally: 01/01/1979 Business incorporated 05/15/1979 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
Phone Number: (512) 424-2000

Type of Entity


Business Management
Mr. Steve McCurry, Operations Mr. Johnnie Whitlock, President
Contact Information
Principal: Mr. Steve McCurry, Operations
Business Category

Auto - Emissions Testing Brake Service Auto Air Conditioning Auto Diagnostic Service Auto Electric Service Auto Inspection Stations Auto Repair & Service

Method(s) of Payment
Cash, Master Card, Visa, American express, Discover, Debit cards
Refund and Exchange Policy
12month/24,000 mile warranty on brakes and most repairs. some parts and service may have as little as 90day/4000 mile warranty or 12 month/12,000 mile warranty if that is all the parts manufacturer provides on the parts.
Alternate Business Names
Austins Automotive Specialists
Industry Tips
Car Repair Tips

Customer Review Rating plus BBB Rating Summary

Austin's Automotive Specialists has received 3.68 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.