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BBB Business Review

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BBB Accredited Business since

Auto's Etc. LTD DBA Automax

Phone: (254) 699-2629 Fax: (254) 699-8818 View Additional Phone Numbers 3301 E Central Texas Expy, Killeen, TX 76543 http://www.automax.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers new and pre-owned car sales, service, parts & body shop.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Auto's Etc. LTD DBA Automax meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Auto's Etc. LTD DBA Automax include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 21
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

1 Customer Review on Auto's Etc. LTD DBA Automax
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 19, 1996 Business started: 06/19/1996 Business started locally: 06/19/1996 Business incorporated: 08/31/2005 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Type of Entity

Partnership

Business Management
Larry Mulcahy Larry M Tanya Sparks, Office Manager
Contact Information
Principal: Larry Mulcahy
Related Businesses
Whitis Group Ltd. Whitis Auto Capital Ltd. Whitis Auto Capital -Temple LLC
Business Category

Auto Dealers - Used Cars Auto Dealers - New Cars

Alternate Business Names
Automax Automax Imports AutoMax Superstore Automax Suzuki Automax Volkswagen
Industry Tips
BBB tips for buying a new or used car Navigating auto sales

Customer Review Rating plus BBB Rating Summary

Auto's Etc. LTD DBA Automax has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.