Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Round Rock Toyota Scion

Additional Locations

Phone: (512) 244-6900 Fax: (512) 244-6945 2307 N Interstate 35, Round Rock, TX 78664 http://www.roundrocktoyota.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We are Round Rock Toyota Scion, home to a totally redesigned new and used vehicle showroom, a new multi-million dollar service facility, a collision center, warranty services, parts, accessories, and finance departments. Our new showroom includes 6 vehicle delivery areas, wifi, a coffee bar, and dozens of comfortable chairs around our large high-definition tv. We sell New, Used, and Certified Pre-Owned Scion and Toyota vehicles as well as many other makes of used cars. We are the proud recipients of the Board of Governors Award, President's Cabinet Award, and the President's Award.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Round Rock Toyota Scion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Round Rock Toyota Scion include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Round Rock Toyota Scion
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 13, 1997 Business started: 03/01/1985 in TX Business started locally: 03/01/1985 Business incorporated 09/25/2000 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
www.txdps.state.tx.us
Phone Number: (512) 424-2000

Type of Entity

Corporation

Business Management
Ms. Caron Corzine, General Manager Megan Grigsby, Marketing Department Mr. Robert M Lang, Fixed Operations
Contact Information
Principal: Ms. Caron Corzine, General Manager
Related Businesses
Round Rock Hyundai
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Inspection Stations Auto Repair & Service Auto Repair - Tune-Up Auto Repair - Maintenance Brake Service Auto Services - Oil & Lube Auto Lube & Oil - Mobile Auto Dealers - Hybrid Vehicles

Products & Services

Round Rock Toyota Scion sells the following brand(s): Nearly all other brands of Pre-Owned vehicles, Scion, Toyota

Round Rock Toyota Scion offers the following product(s): Certified Pre-Owned Toyota, New Scion, New Toyota, Used Scion, Used Toyota

Alternate Business Names
Classic Toyota
Industry Tips
BBB tips for buying a new or used car Car repair tips Navigating auto sales
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.