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BBB Accredited Business since
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This company is located one block north of their previous location, next to Round Rock Collision Center. They are a new and used car dealership offering a body shop, parts, service, accessories, and finance departments. This company is located on the east side of Interstate 35 at EXIT 254, just north of Austin. They offer a used vehicle inventory from automakers like Ford, Chevrolet, Nissan and Lexus.
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A BBB Accredited Business since
BBB has determined that Round Rock Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Round Rock Hyundai include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
Phone Number: 888-368-4689
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Michael Williams, General Manager Ms. Megan Grigsby, Marketing Department
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Inspection Stations Auto Repair & Service Auto Repair - Tune-Up Auto Repair - Maintenance Brake Service Auto Services - Oil & Lube Auto Dealers - Hybrid Vehicles
Products & Services
Round Rock Hyundai sells the following brand(s): Hyundai, Nearly all other brands of Pre-Owned vehicles
Round Rock Hyundai offers the following product(s): Certified Pre-Owned Hyundai, New Hyundai, Used Hyundai
Alternate Business NamesClassic Special Hyundai, Ltd
Industry TipsBBB tips for buying a new or used car Car repair tips Navigating auto sales
2405 N Interstate 35
Round Rock, TX 78664 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The advisors in the Service Department at Round Rock Hyundai failed to provide assistance and to return my phone calls. Tuesday morning, 9/30/14, I called the Hyundai Dealership in Round Rock, TX, and spoke to my assigned Service Advisor. Each customer supposedly has an assigned Service Advisor at this dealership because this is the way they have it set up once you become a regular customer with them (this is where I take my car for maintenance-oil changes, repairs, and recall repairs). I had taken my car in for an oil change on 9/10/14. During this visit, they told me what these issues were from with the noises I have been hearing from my car. My advisor said it is from the front axle, and steering coupler; they need to be replaced. There were also minor items/fees on the printout he gave me along with the steering coupler and front axle, such as my oil change, cabin filter, and engine optimizer. I told him I will call back to schedule an appointment later. So, on 9/30/14, I called Services to find out the exact total price for the steering coupler and front axle will cost me to be repaired including parts, labor, taxes, and other fees. My advisor said he would call me back once he finds out. He called me back within an hour-in-a-half and left the message on my voicemail and said if I have any questions to call him back. I called him back around 10:45a.m. on his direct extension. He didn't answer so I left him a message that I need to know: what the warranty is, if they offer loaner cars, and when is the next available appointment. I called him back several times after that all day up until 4:30pm, which is when I arrived at the Dealership since my advisor wasn't returning my phone calls and no one else wanted to assist me over the phone because they weren't my advisor. Another advisor gave me the information about the warranty he didn't answer about the loaner car but told me my car should only take half-a-day to repair and I will get it back the same day. He told me the steering coupler is in stock but the front axle isn't so for me to call back around noon on Thursday (10/2/2014) to find out if the front axle comes in with their expected shipment of parts. He also said the next available appointment won't be until next Thursday (10/9/14). Before I left the dealership, I spoke to someone in the Parts Department to ask them if they can order or find out if the part will be in this week's ship instead of me calling to ask on if it was a part of their shipment because I really need that part and want to get both repairs fixed during the same appointment. The parts guy told me they have two front axles available. So, I went back to the Service Department and spoke to a totally different third advisor because my advisor was someplace else and so was the second advisor I spoke to when I got there at 4:30. The third advisor told me those two axles are the type my car needs so I ask him if he could make sure the axle I need will be in the shipment. Then he told me it is a special order part and I have to pay for it upfront because it is not a part they keep in stock. I asked him why hasn't any other advisor told me this until now and that I really need that part but want to pay for everything at one time after my car is fixed. He said he wouldn't be able to do that and that's that. I had poor customer service from each of the three advisors. First off, each advisor should know the policies but they all seemed disinterested about it all. I had to drive all the way to the dealership because I wasn't getting any assistance over the phone, and they acted as if they didn't want my business any longer. My advisor or the second advisor never mentioned anything about pre-ordering the part and they all failed to provide good customer service.
Desired Settlement: My desired outcome is for them to deliver my axle without me having to pre-pay for it. I will pay for it along with the steering coupler repair. They can also give me a total discounted price to repair my car for their lack of concern of not returning my phone calls, not properly assisting me, and for not explaining to me the necessary communication needed to get my car repaired. I want complimentary service.
**** ******* *******,
Better Business Bureau:
Read Complaint Details
Complaint: RR Hyundai represented a used vehicle as being in near perfect shape. They provided a ****** to help the sale of the vehicle and we negotiated a price based on the perceived "very good" condition of the vehicle. On January 30, 2014 we negotiated a price that was fair for a vehicle in the best possible used condition, $19497.00, and I purchased the vehicle. The ****** indicated a "minor accident" and my wife and I asked about this. We were told, "I don't know. Any little scuff or scratch that requires a trip to the body shop or insurance claim can ding this report." The sales person who happen to take the vehicle in as a trade chimed in, "That was nothing. I took the car in as a trade and the previous owner babied it." Prior to signing any papers, on February 1, 2014 my wife asked again and was told, "Any little door ding that we have on our lot and repair will show up as a minor accident on the ******." When we got home with our "new" car, my wife and I were excited and were looking it over, happy with our purchase. My wife pulls out a thick envelope of receipts from an auto-body shop. It showed that this vehicle was in major accident that required the replacement of the entire front end of the vehicle. $7,500 worth of repairs on a vehicle with a value of no more than $20,000. On February 10, 2014, the vehicle, which was in my garage, had an electrical issue that required the vehicle to be towed out of my garage and returned to RR Hyundai (at their expense, and very quick response to my call). The battery and ignition coil had so much corrosion on them that the electrical system shorted out. The battery was replaced, not the ignition coil, and we were told the vehicle was repaired and ready for pick up. I complained to the **** *** ***** *******, ** (I never got his last name). He assured me that the vehicle sold was as represented. When confronted with the receipts proving otherwise, he became very flustered and asked for them. I did not give them to him, but read off the 5 page list of parts that were effected. He argued that it was all cosmetic and didn't effect the overall condition of the vehicle. He repeatedly asked for the receipts to "review them". I took the vehicle home and parked it in the garage for a week. Again, an electrical issue, witht his near perfect car prevented it from starting. It was quickly towed, again at their expense. I took this time to do more research and reprice the vehicle at it's actually condition and determined it had a true value of $15,000. I called the ******* ******* of the dealership, **** ********, voiced my concerns. Heis response was, "cut to the chase. What do you want me to do?" I said that we need to renegotiate the vehicle price at it's true condition and he said that he would call me back. He never did. I called him later that afternoon and left a message. I called early the next morning and was told that **** was out of the office, flying to ** and would not be back for a week. I explained my situation again and was told that he handed it off to **. When my wife and I went to pick up the vehicle from its second service call in as many weeks, ( we were told that the electrical problem was due to a dome light being left on and the battery was charged) we met with **. He asked what I wanted to resolve this situation. I explained that we needed to renegotiate the sales price or they needed to buy back the vehicle. He said' "OK, give me a minute." He left the desk we were sitting at and returned and offered a $15,000 trade in. I asked if this was in addition to the rest of our purchase price and he responded, "We don't own this vehicle, you do. All we can do is offer a trade in." I again asked if he was suggesting that we take a $4000 hit for a vehicle that we had put less than 200 miles on and he said all he can offer is a trade in.
Desired Settlement: I would expect a full refund of all money, including TT&L, the extended service plan which we were sold and the accrued interest on the auto loan.
Mr. **** called me on the Feb. 17th and told me
Read Complaint Details
Complaint: BBB Austin, Texas REF:Round Rock Hyundai (Purchase on Hyundai Santa Fe, AWD 2.4 engine). Dear BBB Associate: On about November 2012, my fiancée and I were interested in buying a Hyundai Santa Fe, AWD SUV. A salesperson by the name of ****** ****, approached us and offered to show us the stores vehicles, and at the same time offered to assess our 2007 Toyota 4Runner, so we could use it as a trade-in vehicle and pay for the difference of the new vehicle. To make a long story short, we asked for information on Santa Fe’s, that we could export into Peru, and not have any problems with customs, and specifically asked for a 4 cyl. Engine, not to exceed 2.0 liter, or 2000cc engines. Mr. ****, said that he had only one of those vehicles and that he had to bring it from a different store and that it would be at least until Monday before we could get it, so we went home and waited for the call, and headed towards the store to trade in our 4Runner, for the Santa Fe, AWD, which had arrived as per Mr. ****, this car had already 332 miles on it or was driven before. We test drove it, we liked it, and proceeded to take care of the trade-in documentation for the (2007Toyota 4Runner), and finance the balance owed with Round Rock Hyundai. Mr. **** knew the vehicle we were purchasing was going to be exported to Peru, and that the engine could not exceed 4 Cylinders, and/or 2000cc. After preparing the car for exporting it, we found out the engine size was of 2.4, or 2400ccm and that the Peruvian Government would not allow such a vehicle thru Customs. I contacted Round Rock Hyundai’s salesperson ****** ****, and explained the situation to him, but Mr. **** is not accepting that we told him as a condition, that 2.0 or 2000ccs, was the limit to export this vehicle. I suggested that he trade us the vehicle for the correct version, and is not cooperating, even though it has been himself that sold as the wrong car, all we want is to exchange it for the right size vehicle. The car has only been driven 2000 miles, it is still brand new, and would like to have it exchanged for the correct vehicle. The ONLY REASON for us buying this new vehicle is because we were relocating to Peru, and informed Mr. ****, from the beginning that this was a MUST. Presently, I am working overseas and my new purchased vehicle has had to stay behind in Austin, TX, because the Peruvian Government, will not allow this car thru Customs, It is not correct that after paying $30,000.00, for this vehicle, I do not have a car to drive because of this erroneous information made by Hyundai. I expect and look forward from Round Rock Hyundai, Austin, Texas, to exchange the vehicle for the correct 2000cc, that should have been given to us by Mr. ****. Thank you very much, and I am sure this matter can be worked out without legal assistance. **** * *******
Desired Settlement: Even exchange, as vehicles cost about the same, and I will be able to export the vehicle overseas, as originally intended and drive the car which I paid.
From: **** ******* [***********@hotmail.com]
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Problems with Product/Service
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Complaint: We purchased a Hyundai Sonata with an extended warranty from Hyundai in 2012. We have since then traded the vehicle in, and no longer need the extended warrant that we purchased with it. We submitted for a refund on May 1st, and we were told that the refund check would be mailed to us within 4-6 weeks. We had not received it after the 4-6 weeks, and we called to find out the status of the check and could not get anyone to call us back or answer the phone. Once someone decided to answer the phone the proceeded to tell us that it takes 6-8 weeks to receive the check. We waited the 8 weeks, and still have not received the check. I called and spoke to a gentleman in their finance department and he told me the check is still processing and that there was no way for him to tell me when I would receive the check. He said he was going on vacation and would call me when he got back. I never heard back from him, and I tried to call him but he did not answer. We called and asked to speak to a manager, and he did not answer so we left a message. We never received a call back, and it is now almost 3 months later and we still have not received our money back. We have been getting the run around from Hyundai, and they refuse to call us back or provide us with an answer. We would like our money back, especially because it is over $1000 that we are supposed to be getting back.
Desired Settlement: To receive our refund check within the next week.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
|4/4/2013||Problems with Product/Service | Complaint Details Unavailable|