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BBB Business Review

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BBB Accredited Business since

Round Rock Honda

Additional Locations

Phone: (512) 244-9000 Fax: (512) 493-9119 2301 N Interstate 35, Round Rock, TX 78664 http://www.roundrockhonda.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Round Rock Honda will take care of all of your Service, Parts, Accessories, and Finance needs. If you are looking to purchase, lease, finance, or service a new or used Honda in Austin, you've come to the right place. We service and sell new, used, and Certified Pre-Owned Honda as well as many brands of used cars. Visit us at Exit 254 in Round Rock, just north of Austin.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Round Rock Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Round Rock Honda include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Round Rock Honda
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 19, 1997 Business started: 03/01/1995 in TX Business started locally: 03/01/1995 Business incorporated: 08/21/1989 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Type of Entity

Corporation

Business Management
Mr. Curtis Salter, General Manager
Contact Information
Principal: Mr. Curtis Salter, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Repair - Tune-Up Auto Repair - Maintenance Brake Service Auto Services - Oil & Lube Auto Dealers - Hybrid Vehicles

Products & Services

Round Rock Honda sells the following brand(s): Honda, Nearly all other brands of Pre-Owned vehicles

Round Rock Honda offers the following product(s): Certified Pre-Owned Honda, New Honda, Used Honda

Service Area
Round Rock Honda sells and services New Hondas and Used Hondas in the Central Texas area including Austin, Georgetown, San Marcos, Cedar Park, Leander, Killeen, Waco, Temple, & all of Central Texas.
Alternate Business Names
Hill Country Imports, Ltd.
Industry Tips
BBB tips for buying a new or used car Car repair tips Navigating auto sales
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.