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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nyle Maxwell of Austin LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nyle Maxwell of Austin LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 4
Problems with Product/Service 14
Total Closed Complaints 30

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Nyle Maxwell of Austin LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 03, 2010 Business started: 08/26/2009 in TX Business started locally: 08/26/2009 Business incorporated 08/26/2009 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Wilson, General Manager
Contact Information
Principal: Mr. Mike Wilson, General Manager
Related Businesses
Nyle Maxwell GMC
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Alternate Business Names
Maxwell Chrysler Dodge Jeep Maxwell Dodge Nyle Maxwell Chrysler Dodge Jeep of Austin Prestige Chrysler Northwest
Industry Tips
BBB tips for buying a new or used car Navigating auto sales

Customer Review Rating plus BBB Rating Summary

Nyle Maxwell of Austin LLC has received 4.4 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.