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      Country
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          Find a Location

          Mercedes-Benz of Boerne has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Mercedes-Benz of Boerne

              31445 I-10 Boerne, TX 78006

              BBB Accredited Business
            • Mercedes-Benz of Boerne

              31445 Interstate 10 W Boerne, TX 78006-9281

              BBB Accredited Business

            Business ProfileforMercedes-Benz of Boerne

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/31/2011

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Mercedes-Benz of Boerne has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Mercedes-Benz of Boerne

                31445 I-10 Boerne, TX 78006

                BBB Accredited Business
              • Mercedes-Benz of Boerne

                31445 Interstate 10 W Boerne, TX 78006-9281

                BBB Accredited Business
              BBB File Opened:
              6/1/2006
              Years in Business:
              18
              Business Started:
              6/1/2005
              Business Started Locally:
              6/1/2005
              Date of New Ownership:
              8/15/2014
              Business Incorporated:
              7/3/2014
              Accredited Since:
              1/31/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • GPI TX-DMIII, Inc.
              • Group 1 Automotive
              • Mercedes-Benz Sprinter of Boerne
              Business Management
              • Mr. Neil Potter, General Manager
              • Mr. Darryl M Burman, Director
              • Mr. John C Rickel, Director
              Contact Information

              Principal

              • Mr. Neil Potter, General Manager

              Customer Contact

              • Mr. Neil Potter, General Manager
              Additional Contact Information

              Fax Numbers

              • (830) 981-6001
                Primary Fax

              Phone Numbers

              Website Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/12/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On July 3,2023 I called Mercedes Benz Of Boerne to set appointment to check my sunroof that does not open. Next day service advisor ***** De La **** called me to set a appointment for July 7,2023. She ask me if my car was still under the manufacture warranty I said No that I have purchased the Carefree Car Protection ( Platinum with a $100.00 Deductible) That they offered me when it was time to refinance my vehicle with them Mercedes-Benz. She told me the I would have to pay my $100.00 deductible and $249.00 per hour to the technician in case the warranty did not covered reason that the policy have changed this year 2023. I did told her that I purchased my Carefee Car Protection in 03/21/2023 and that was not stated in my contract of any further change or extra charges of paying the technician. I told her that I would talk to her in person when it was time for my appointment. I took my vehicle July 7,2023 ***** De La **** was not there for my appointment I spoke to another service advisor by the name of **** he told me that he was not sure that I would have to talk to ***** about the new policy charges. I left my vehicle there later that day ***** called me explaining that they would have take the sunroof apart and to diagnose to see what is the problem she told me that it could take **** hours at $249.00. I told her that was not on my contract. I ask to take to Service Advisor Manager and they called me back on speaker phone. ****** and ***** both taking over me and told that I would have to pay the technician no matter what. I got so upset and told them thanks that I would pick up my car they still charge me $99 technician fee. I also called the office in Financing with ****** the person that offered me the Carefree Protection and he was surprise about the charges he told me he was not aware. I want to resolve this issue by Mercedes-Benz to fix my sunroof at no charges for me to pay any technician only my $100 deductible fee like stated in the contract.
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              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Luis T

              02/11/2023

              Be aware they lied to me in my diagnosis to charge me additionally for something that was under warranty, they said that there were chewed cables and it was a lie I went to another dealer and they repaired my van free of charge covered by warranty.

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