In Central, Coastal and Southwest Texas
Better Business Bureau
Start Business Review
BBB Reliability Report
May Not Be Reproduced for Commercial or Sales Purposes

Mercedes Benz of Austin


A BBB Accredited business since 04/06/2006.

BBB Rating A-



Ratings ExplanationEnd Business Review Header
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Is this report helpful? Yes | No

Find out more about Mercedes Benz of Austin:

Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Business Management
Arrow Related Businesses
Arrow Additional Locations and Phone Numbers
Arrow Licensing
Arrow Customer Complaint History
Arrow Government Actions
Arrow Advertising Review
Arrow BBB Copyright and Reporting Policy
Arrow Feedback

Back to top

BBB Accreditation

Mercedes Benz of Austin has been a BBB Accredited business since April 2006. This means it supports BBB's services to the public and meets our BBB Accreditation standards.


Back to top

BBB Rating for Mercedes Benz of Austin

Based on BBB files, Mercedes Benz of Austin has a BBB Rating of A- on a scale from A+ to F.

Reasons for this rating include:
  • 6 complaints filed against business

Click here for an explanation of BBB Ratings


Back to top

Business Contact and Profile for Mercedes Benz of Austin

Name: Mercedes Benz of Austin
Phone: (512) 454-6821
Fax: (512) 454-2878
Address: 6757 Airport Blvd.
Austin, TX 78752
Website: www.mercedesbenzofaustin.com
www.continentalcollisioncenter.com
Original Business Start Date: April 1964
New Owner Date: January 1978
Principal: Mr Bryan Hardeman, President
Customer Contact: Mr Bryan Hardeman, President - (512) 454-6821
Entity: Corporation
Incorporated: March 1990, TX
Type of Business: Auto Dealers-New Cars, Auto Body Repair & Painting, Auto Parts & Supplies-New
BBB Accreditation: Mercedes Benz of Austin is a BBB Accredited business.
Additional DBA Names: Continental Collision Center
Continental Imports, Inc.

Back to top

Business Management

Additional company management personnel include:

Mr Harvey Dyer - General Manager
Mr. Rick Robinson - Manager

Related Businesses

Continental Cars - 6757 Airport Blvd, Austin, TX

Austin Infiniti - 8140 Burnet Rd, Austin, TX



Back to top

Additional Locations and Phone Numbers

Additional Addresses
Multiple Addresses - click to show / hide
+ TX (1)

Back to top

Licensing for Mercedes Benz of Austin

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Transportation
7901 N I H 35
Austin, TX 78753-6602
(512) 832-7000
www.dot.state.tx.us


Back to top

Customer Complaint History for Mercedes Benz of Austin

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 6 complaints about Mercedes Benz of Austin in the last 36 months, our standard reporting period. Of the total of 6 complaints closed in 36 months, 2 were closed in the last year.

Advertising Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 
Sales Practice Issues 
  Resolved 
    1 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
    1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Repair Issues 
  Resolved 
    1 - Complaint was settled through BBB mediation.
  Administratively Closed 
    1 - Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.
 
Service Issues 
  Resolved 
    1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 

Back to top

Government Actions

BBB has no information regarding government actions at this time.


Back to top

Advertising Review

BBB has no information regarding advertising review at this time.


Back to top

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Mercedes Benz of Austin, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 90010461
Report as of November 21, 2009 20:12
Copyright© 2009 Better Business Bureau


Back to top

Feedback

Is this report helpful? Yes | No

| More
Mercedes Benz of Austin
What is a BBB Accredited Business?
What are BBB Ratings?
Login