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BBB Reliability Report
May Not Be Reproduced for Commercial or Sales Purposes
Mercedes Benz of Austin
A BBB Accredited business since 04/06/2006.
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
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BBB Accreditation Mercedes Benz of Austin has been a BBB Accredited business since April 2006. This means it supports BBB's services to the public and meets our BBB Accreditation standards. |
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BBB Rating for Mercedes Benz of AustinBased on BBB files, Mercedes Benz of Austin has a BBB Rating of A- on a scale from A+ to F. Reasons for this rating include:
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Business Contact and Profile for Mercedes Benz of Austin |
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| Name: | Mercedes Benz of Austin |
| Phone: | (512) 454-6821 |
| Fax: | (512) 454-2878 |
| Address: | 6757 Airport Blvd. |
| Austin, TX 78752 | |
| Website: | www.mercedesbenzofaustin.com |
| www.continentalcollisioncenter.com | |
| Original Business Start Date: | April 1964 |
| New Owner Date: | January 1978 |
| Principal: | Mr Bryan Hardeman, President |
| Customer Contact: | Mr Bryan Hardeman, President - (512) 454-6821 |
| Entity: | Corporation |
| Incorporated: | March 1990, TX |
| Type of Business: | Auto Dealers-New Cars, Auto Body Repair & Painting, Auto Parts & Supplies-New |
| BBB Accreditation: | Mercedes Benz of Austin is a BBB Accredited business. |
| Additional DBA Names: |
Continental Collision Center Continental Imports, Inc. |
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Business Management Additional company management personnel include: Mr Harvey Dyer - General Manager |
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Related Businesses Continental Cars - 6757 Airport Blvd, Austin, TX |
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Additional Locations and Phone Numbers
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Licensing for Mercedes Benz of AustinThis company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These agencies may include: Texas Department of Transportation |
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Customer Complaint History for Mercedes Benz of AustinWhen considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 6 complaints about Mercedes Benz of Austin in the last 36 months, our standard reporting period. Of the total of 6 complaints closed in 36 months, 2 were closed in the last year.
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Government Actions BBB has no information regarding government actions at this time. |
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Advertising Review BBB has no information regarding advertising review at this time. |
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BBB Copyright and Reporting Policy As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with Mercedes Benz of Austin, please let them know that you contacted BBB for a BBB Reliability Report. ID: 90010461 |
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| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: BBB Accreditation standards - This means BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: resolved - The company resolved the complaint issues. |
| BBB Definition: mediation - http://www.dr.bbb.org/ComSenseAlt/MedRules.asp |
| BBB Definition: arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp |
| BBB Definition: Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. |
| BBB Definition: Resolved - The company resolved the complaint issues. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
Mercedes Benz of Austin
