Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Kelly Grimsley Auto Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kelly Grimsley Auto Group

      2603 E 8th St Odessa, TX 79761-4905

      BBB Accredited Business
    • Kelly Grimsley Auto Group

      5301 John Ben Shepperd Pkwy Odessa, TX 79762-8201

      BBB Accredited Business

    Business ProfileforKelly Grimsley Auto Group

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1996

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Kelly Grimsley Auto Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kelly Grimsley Auto Group

        2603 E 8th St Odessa, TX 79761-4905

        BBB Accredited Business
      • Kelly Grimsley Auto Group

        5301 John Ben Shepperd Pkwy Odessa, TX 79762-8201

        BBB Accredited Business
      Location of This Business
      2603 E 8th St, Odessa, TX 79761-4905
      BBB File Opened:
      10/3/1995
      Years in Business:
      30
      Business Started:
      1/1/1994
      Business Started Locally:
      1/1/1994
      Accredited Since:
      2/1/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Kelly Grimsley Auto Group, Ltd.
      • Kelly Grimsley Honda
      Business Management
      • Mr. Kevin Wise, Service Manager
      • Mr. Kelly Grimsley, President
      • Ms. Adrian Strahan, Office Manager
      Contact Information

      Principal

      • Mr. Kelly Grimsley, President

      Customer Contact

      • Ms. Adrian Strahan, Office Manager
      Additional Contact Information

      Fax Numbers

      • (432) 332-5208
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/21/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      6 months ago I purchased a truck at ****** Grimsley in ****** **, they added an extended service that I did not ask for for a total of $6431, the next day after my purchase I asked them to please take this off as I was not interested, they said yes they can remove it, they sent me a cancelation form. They later sent me a picture of where this was canceled. They said my reimbursement would be reflected between 6 and 8 weeks. After time passed, I went to pick up my plates and spoke to them about the cancelation of the extended service and they said they had forgotten about it and again for me to wait another 6 to 8 weeks. This was 2 months ago. Feb 12th, I sent another message asking for an update. They checked and again said they forgot to submit my cancelation. They also said that from the initial amount of $6,431.00 they were only going to refund $5,600.00 which I have not seen reflected either.I been very kind every time but I do not have a resolution.Vin #*****************

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.