Customer ReviewsforUniversal Toyota

Con artists. I took my **** Lexus ES330 to their service department because we had a new noise. It was still ************* just a noise. It needed service anyway so I scheduled it for an oil change and diagnostics. I heard back that their best most experienced technician checked it out and claimed it needed an new fuel pump and regulator. The cost $1500. The parts would be refurbished because they didn't have new parts for it. I decided to take it to two other mechanics. Both those mechanics said that diagnostics on the car showed the fuel pump and regulator where fine and that there was a loose belt making the noise. A $40 belt. When they did the diagnostics the mechanic we chose to make the repair informed us that the oil change was done but overfilled which could cause huge problems. So not only did they make up something to fix to over charge me, they may have caused damage to my vehicle. I would like a complete refund of this bill as they did not provide a service and they may have caused damage to my car. Invoice# T0CS385606

I have went to the universal Toyota in *********** ***** to have my Apple car play software updated, and was told It was gonna cost me $179. I dont know why I have to pay for it when all 2018 Toyota Camry have capability for car play, I also read online that yes apple car play is free on Toyota vehicles that have the capability comes standard with them.

This place *****, especially the finance department. My car was already paid for and I had to sit with the finance guy while he went through the sales pitch for worthless extended warranties and other useless products for way too long. But the kicker is them mislabeling, trim packages on cars to make it look like your prices are better. I bought what was labeled as a XLE package vehicle and it was really an LE. I found out after I got home and pulled up the vehicle history after a couple of days. These guys are pathetic. I've had similar experiences out of the red McCombs dealers too. It's a cultural thing there. These red mccombs places are the kind of place that gives car dealerships their lousy rep.

On October 24, 2022, I sat in our 2010 Toyota Camry in our garage using guidance manuals attempting to reset the trip meter back to zero because the oil and filter change was overdue. Not being able to reset the trip meter, I placed the manuals back in the glove compartment and made an appointment with Universal Toyota, ***********, ***** for 10/26/2022 to change the oil and filter. The Camry was purchased at Universal in 2010. Following the service a representative suggested that the cabin air filter needed changing ($139.95), the brake fluid needs to be flushed and replaced ($139.95), and the top of the engine requires cleaning ($129.95). Being very savvy on autos and how they function, these offers were declined. The following day 10/27/2022, I went to our garage to replace the cabin air filter that is located behind the glove compartment. When I opened the glove compartment, the total contents were missing. All of the guidance booklets furnished with the Camry at purchase, the auto insurance papers, proof of inspection material, all previous service documents, and even my flashlight and batteries. I immediately traveled back to Universal Toyota hoping to regain the missing items. The service manager looked for the material but could not find any missing items. He tried to convince me that those items were not in the glove compartment, to begin with, but I assured him they were there because I had used them on 10/24/2022. He also added that the person doing the cabin air filter evaluation had worked there for many years and he trusted him. He said they would order a new set of 2010 Camry guidance books which I do not have at present. It puzzles me why someone would take that material. My auto insurance company and I have placed a security code that must be presented to use the insurance document. The ****** learned here is you should remove all material like the above when leaving vehicles for service. I also learned there is a thief at Universal.

Bought two cars from these guys and they still took the time to s**** over a loyal customer. Needed a headlight changed. Told them exactly what was wrong and told them a diagnosis wasn't needed. The part cost a little over $500. They quoted me a price over $2200 to fix it. Really?! I said no and they changed me a diagnostic fee anyway. What kind of sorry c*** is that. Then I put it out on Yelp what they did and I get a message back from upper management to contact them. Messages left and no call backs. I would suggest that you don't do any service business with them. They will just cheat you and if you don't get it fixed there they will hold your car hostage and get money from you anyway. Very disappointed. They aren't the only Toyota dealership so choose wisely.

Scheduled service a week in advance. A day before I am supposed to go in for service, they kindly let me know "There is a 2 day backlog on service, so we may need your vehicle for 2 days". Why then, did I schedule the service in the first place? After I called to complain, they had 2 people call me back, first the service advisor, who says even though I have a recall, I can't get a rental because they don't have any. I get a 2nd call from another lady, and she calls someone(On speakerphone!) who says they have 5 available! Just unbelievable runaround for what should have been a fairly simple service.

I have went to there website and find the car i want and i make the phone call to make sure they have it and ************* said yes he have it and i verified the price color and the options comes in the car and the whole conversation was recording too , when i got there to see the car after test drive he told me there is $5000.00 market Adjustments when i ask why i wasn't informed before i drove 45 min his manager told well that is what it is and you don't like it we will sell the car to someone else with $10000 more and have great day i have all that conversation in video too after all i will never recommend anyone to go there just because they are truly scams

I worked for the company 6 years then I said no to a position that was offers to me because of the demand so they terminated me

Hi, my wife and I are both on ********** through ***************. When we went in we told them we only wanted to pay $1,400 dollars down payment. My wife purchased a 2017 ford f-150 xlt supercrew pickup her name is **** L. ***** they finally told us they needed $2000 down which we had to take a loan out to get the down payment ! Then they asked us what we could pay per month and we told them our max was $600 a month and then the salesman shuffle started back and forth behind closed doors and they did this about four different times !!! The first time the payment was over $850 a month, we said know and were about to walk and they did the salesman shuffle again and came back with $800 a month and finally $750 a month and begged us to take the deal and not walk away, my wife was so overwhelmed she said yes and signed and then they made her like 3 offers on an extended warranty and she said ** and the guy asked if she minded if he asked why she wouldn't take an extended warranty and she embarrasingly told him we couldn't afford it and he lowered the price again and my wife took it adding an extra )50 bucks to our monthly payment now totaling $800 a month !!! Why not give the lowest payment up front ? Seems like some really money hungry people !!! We left with the truck and found out insurance was gonna cost another $200 dollars a month making our total payment $1000 dollars a month !!!Our first payment was due on July 17, 2021 I think and my wife was so distraught she turned the vehicle back in to the finance company a week after she purchased it, she reached out to the car company by text and no one got back with her to this day !!! It's just shameful the way these people were, knowing we were both on a limited income ! And on ********** and took our $2000 down payment which we have apparantly lost for good and only had the truck for a week. I don't know what to do about it, my wife cries about it ! Just sucks that they had to take our cash on this vehicle, they should have never sold it to her in the first place... just seems like a lousy dishonest way to do business with people on disability giving the highest prices first !!! I'm sure this truck could have been sold for no money down !!! Seems like they hit the people with not so great credit the hardest, when sometimes all we are looking for is a chance. I guess that is how ******* McCombs became a Billionaire !!! Thanks **** & ******* ********************************************************"