At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 5519 E Ben White Blvd, Austin, TX 78741-7407
- BBB File Opened:
- 10/1/1985
- Years in Business:
- 39
- Business Started:
- 1/1/1985
- Business Started Locally:
- 1/1/1985
- Date of New Ownership:
- 1/13/2020
- Business Incorporated:
- 3/15/1983
- Accredited Since:
- 6/23/1992
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Austin-H, Inc.
- Business Management
- Mr. Curtis Salter, General Manager
- Mr. Matt Cole, General Sales Manager
- Mr. Bryan B. DeBoer, Director
- Contact Information
Principal
- Mr. Curtis Salter, General Manager
- Mr. Bryan B. DeBoer, Director
Customer Contact
- Mr. Curtis Salter, General Manager
- Additional Contact Information
Fax Numbers
- (512) 416-0891Primary Fax
- (512) 416-0891
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/19/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Crystal P
03/05/2024
Howdy Honda Response
03/07/2024
The customer came into the dealership on 3/2/2024 (4 months after the purchase) with a service concern. The check engine light was on and the vehicle was running rough. We plugged the diagnostic scanner into the *** at no charge to the customer and found cylinder 6 has a misfire code (p0306). I informed the customer of the findings but also noticed that the plastic piece that covered the motor had was removed and was in the bed of the truck as well as bottle caps were in the engine compartment. Because of this we asked if someone had been working on this vehicle prior to bringing it in to our dealership. The customer stated that she had taken the truck to another shop who after working on the vehicle they informed her that the truck needed to go to the dealer for engine concerns.
Once we told the customer that any repairs would be their responsibility based on the as-is agreement, declining of the *** and having another shops attempt to repair the vehicle. The customer asked if there was anything else that we could do to help, at that point we offered to trade the customer out of their purchase into a different vehicle on our lot. We have the financing approved for the new vehicle and are just waiting on the customer to provide the documents required by the bank.
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