Business ProfileforCovert Chrysler Dodge Jeep Ram

I have a jeep gladiator that was brought in for the death wobble service. My service manager was ******. ****************, the steering damper needed to be replaced. They did not have the product that the recall listed for service, and wouldn't until march. So they will perform what he called a "bandaid fix" by replacing the problem component with the same exact component until the part arrived in March. During the service, he called me saying that "chrysler advised" folks that for services like these that an alignment was "recommended". I asked him if that service knocked it out of alignment, to which he said it was recommended since they were adjusting steering related components. I pressed on him about why I should pay extra for an alignment for a recall service that I shouldn't have to be dealing with in the first place. To which he responded by supposedly calling a tech who said that it wouldn't be necessary. I brought in a vehicle that was aligned and drove straight, and upon picking it it, now have a vehicle pulling to the right. I called the day of, and have been calling for over a week. And have been either getting ignored (left multiple voicemails for both ****** and his manager ******), or getting ****** just saying it's a Chrysler issue. Actually now saying after the fact that it actually isn't even steering related and therefore wouldn't have anything to do with the alignment. That also said, I don't even have the recall part replaced, my vehicle now drives worse than before, and no line of site to when or even if the part will ever arrive to be assessed.