Business ProfileforBluebonnet

I purchased my 2022 Dodge ******* from Bluebonnet with a warranty in March 2023. In November 2023, still under warranty, I contacted Bluebonnet in regards to the heated seats/steering wheel not working anymore. I have since had numerous visits where I have dropped the Dodge Durango off, one time for almost over a month. Each time the Dodge Durango was returned to me, the next morning the heated seats/steering wheel indeed were not working once again. Since November of 2023 I have been patient and understanding while I have let Bluebonnet figure this issue out. Even more so patient and understanding when I had to replace a tire (also covered under warranty) and I PAID OUT OF POCKET and had to go thru the insurance company myself and even they were confused as to why bluebonnet didnt follow normal procedures and file the claim themselves. I am still waiting for a check in the mail for reimbursement which I have not received yet. All I ask is for my 2022 Dodge Durango to have the heated seats/steering wheel function that I paid extra to have as a luxury!