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Business ProfileforBates Nissan Inc
At-a-glance
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Business Details
- Location of This Business
- 5501 E Central Texas Expy, Killeen, TX 76543-5518
- BBB File Opened:
- 10/12/1992
- Years in Business:
- 50
- Business Started:
- 1/1/1974
- Business Incorporated:
- 10/24/1979
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Bobby Bates, President
- Mr. Victor H Miranda, General Manager
- Ms. Christy O'Dell, Accounts Administrator
- Contact Information
Principal
- Mr. Bobby Bates, President
Customer Contact
- Mr. Bobby Bates, President
- Additional Contact Information
Fax Numbers
- (254) 699-7432Primary Fax
- (254) 699-7432
Customer Complaints
0 Customer Complaints
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3 Customer Reviews
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Most Recent Customer Review
James H
11/15/2023
Bates Nissan Inc Response
11/20/2023
Thank you for taking the time to share your experience with us. We deeply apologize for any inconvenience caused during your recent visit to our dealership. Based on your feedback, it's evident that there are issues with the way some services were handled and we are actively striving to address these concerns through ongoing improvements.
Regarding your specific case, we followed Nissan's strict protocol based on the coding provided by your vehicle. That protocol instructed us to replace the battery and the occupant module. The expenses associated with such procedures are justified due to the critical role played by the airbag systems in protecting you and your passengers from injury during accidents. Therefore, it's crucial to prioritize safety considerations when making decisions about how best to tackle such challenges. By following Nissan guidelines, we aim to provide our clients with reliable and effective solutions that balance affordability and efficiency without compromising safety standards. Ultimately, we believe that our transparent communication policy and unwavering dedication to delivering truly expectational customer services make up for any potential financial burdens arising from our repair recommendations.
As a gesture of goodwill, we would like to offer you a complimentary oil change and tire rotation. You may bring your vehicle back anytime within the next two months, free of charge, to take advantage of this offer. Again, we sincerely regret any dissatisfaction experienced, and we thank you for choosing our dealership in the past.
Best regards,
***********************
Owners Loyalty Manager
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