BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Alice Chevrolet Buick GMC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Alice Chevrolet Buick GMC include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Transportation
125 East 11th Street, Austin TX 78701
Phone Number: (800) 558-9368
Type of Entity
Limited Liability Company (LLC)
Business ManagementRoger Moore, General Manager Peter Ganis, Member
Auto Dealers - New Cars Auto Dealers - Used Cars
Alternate Business NamesAlice Motor Company, LLC
Industry TipsBBB tips for buying a new or used car Navigating auto sales
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Types of Complaints Handled by BBB
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- Advertising or Sales
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- Problems with Products or Services
- Guarantee or Warranty
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Additional Phone Numbers
- (361) 883-1430(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On October 24, 2013 I initiated a request via email with ******** ***** with Alice Chevrolet to cancel the extended warranty contract on my **** ********* ******. Ms ***** replied via email that she had received all the information required. On October 30, 2013, I inquired via email with Ms ***** the status of my cancellation request. Mrs ***** replied via email that the request was forwarded to ******* ***** with Alice Chevrolet for processing and contact information was received for Ms *****. On November 6, 2013 I emailed Ms ******* ***** requesting a status update on the request for cancellation. No response was received. On November 8, 2013 I emailed Ms ******* ***** again requesting a status update on the request for cancellation. On November 8, 2013 I did receive a response from Mrs ******* ***** via email that the cancellation would be processed on November 11, 2013 and that the refund should be received in approximately 2 weeks. Its been 4 weeks and 3 days since November 11, 2013. The bank that financed my vehicle nor I have received the refund from the cancellation. I have verified with the warranty company that the extended service contract has been cancelled by the dealership. I have emailed Mrs ******* ***** on 11/26/2013, 12/04/2013, and 12/12/2013 with no replies to emails requesting the status of the issuance of the refund. I have also made one call to the dealership per week the past two weeks and left Mrs ***** messages requesting she contact me in reference to this matter with no response. On 12/11/2013 I contacted the dealership and spoke with the general manager. I was guaranteed a call back the same day by the manager, but no call back was received. I am writing this complaint due to that it has been longer than the two weeks as stated on the email from Ms ***** and no refund has been received. Also, the complaint is due to lack of communication and assistance I have received from the dealership staff.
Desired Settlement: I only ask that I get an update to the status of the refund and that the refund be issued immediately (if not already issued) as the extended warranty contract has already been cancelled.
We canceled Mr. *********** service contact in November, and
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/6/2012||Problems with Product/Service|