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          Find a Location

          Round Rock Collision Center has 1 locations, listed below.

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            Business ProfileforRound Rock Collision Center

            Auto Body Repair and Painting
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/27/2012

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            collision repair, automotive painting, paint-less dent repair, door ding and scratch repair, bumper repair, body panel repair, auto-restoration, automotive glass services

            Business Details

            BBB File Opened:
            5/29/2003
            Years in Business:
            39
            Business Started:
            3/23/1985
            Business Started Locally:
            3/23/1985
            Business Incorporated:
            3/19/1985
            Accredited Since:
            7/27/2012
            Type of Entity:
            Corporation
            Business Management
            • Mr. Curt Imber, Vice President
            • Mr. Kevin Zimmerman, General Manager
            Contact Information

            Principal

            • Mr. Curt Imber, Vice President

            Customer Contact

            • Mr. Kevin Zimmerman, General Manager
            Additional Contact Information

            Fax Numbers

            • (512) 244-6489
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/24/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I dropped off my 2023 ******* *********** GV70 in early November for repairs to the front passenger side. I was notified that the supplement was submitted to my insurance on 11/6 for approval. On 12/11 I was told my vehicle would be completed in the next few days, then 12/13 came and I was told the vehicle needed scans done and I would receive an update on 12/15. To my dismay when 12/15 arrived I was told the car is over at ******* getting a new battery without any context. Why would a brand new 2023 SUV need a new battery for a minor collision repair? What happened to the battery? 12/20 arrives and more bad news "We have been informed that they only get battery deliveries on Mondays! With the next two Mondays being holidays I am not sure when exactly that battery will be in." Not only was I inconvenienced, but I never received an explanation as what happened to the battery? There's definitely a lack of communication from Round Rock Collision.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chris W

            03/01/2022

            Horrible customer service from the service advisor. My car has been at the collision center for almost 2 months. From what I was told "the pandemic" has caused some delays, however I've now had to escalate this issue twice to management to simply get a status on my vehicle. The is by far the worst service I've experienced with any company.

            Local BBB

            BBB serving the Heart of Texas

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