BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that AMM Collision Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AMM Collision Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Scott Craig Mr. Mike Ombres, Managing Partner Kam Barnes Mr. John Caldwell
Auto Body Repair & Painting Auto Paintless Dent Repair
Industry TipsCar repair tips
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: AMM has provider low quality auto repair services. On two separate occasions my automobile has been repaired incorrectly .My car was first taken to AMM at Manchaca location back in April of 2013 for a minor fender repair ...which was released with an itemized check list assuring the work was completed ....the next day the fender guard detached while I was driving down the highway of 360...I was able to pull into a ***** located at Barton Creek Mall in Austin Tx ....the automotive department was able to pin up the fender guard so that the car would be drivable ... I contacted the AMM and left a message for a returned call concerning my car and did receive a call back from the owner ....he refunded my auto ded $510.00 and paid for a rental car ( resolved ) I was rear ended on 06/23/13 and took my car to another AMM located in Kyle TX on the condition that the car would be repaired at ...the Kyle location .....My car was projected to be released on July 9 2013 instead I was told the car was ready to go and ready to pick up 6/27/2013 ...so I make arrangements to leave work early and pick up my car ....Upon arrival service rep ***** ********* explained to me that a sticker was not replaced on my bumper due to wet paint ( which is most likely a lie ) he gave me a hundred dollar discount and then proceeded to tell me the car is on empty ...I was like ok well I will fill it up .....later that evening I went to the HEB in Kyle and purchased 50.00 worth of gas and noticed the car still reflected empty .....so again I contacted AMM and they assured me the car should not have been released and they would happy to repair it ....on the morning of June 28th....I was assured my rental car would be returned to me with a full tank of gas and that AMM would drop off the rental car off at my employer ....my daughter is not an auth. driver for the rental car that was returned to AMM...and that was made known to the owner (*****) per our conversation June 27th.....to he assured me someone would drive my daughter back to my employer to pick up her **** .....none of these conditions were followed which AMM had been presented by this business.....I have had the car removed from this faulty place of business ......
Desired Settlement: I would like my credit card refund for 410.00 charge and 50.00 in gas along with any other rental car & gas expenses /until my car is fixed...I would also like to request an audit be conducted of all parts that were replaced ( to insure the parts are for **** ****** ). It is my belief that AMM is billing incorrectly and should not be awarded payment for service not preformed . An adjustment is needed on the final billing statement to the auto insurance for any electrical repairs. I would also request that a public awareness be posted so that the public be made aware that AMM is a company that does not stand true to their advertisement ( Our Reputation is No Accident ) ....It is a mistake to in-trust your auto mobile to them ...safety is not their concern and the productivity is very low quality .....in short the company employees will smile to your face and openly lie to you .
As stated in the original settlement offer we feel Ms. ***** is not owed any restitution. We will not add another $50.00. The sole purpose of AMM accepting her original desired settlement was to lay the matter to rest and keep our good standing with the BBB. If Ms. ***** chooses to reject this settlement offer again we will rescind the entire settlement offer and leave it up to the BBB to decide whether or not to give us a bad report. AMM Collision Centers have been conducting business for the past 22 years with the utmost integrity and care for our customers. We have always been in good standing with the Better Business Bureau and will continue to do our best to stay that way.
Better Business Bureau:
Hello Ms ********* ,
I was confused by the last email. My understanding was that Ms. ***** had rejected the offer and that the BBB had accepted my terms and the matter was closed. We are sending Ms. ***** her check today. Sorry for the confusion.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/2/2012||Problems with Product/Service|
|11/28/2011||Problems with Product/Service|