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Find a Location

Classic Collision has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Classic Collision

      11740 Manchaca Rd Austin, TX 78748-2716

    • Classic Collision

      21681 IH 35 Kyle, TX 78640-5200

    • Classic Collision

      3990 E Hwy 290 Dripping Springs, TX 78620-4205

    • Classic Collision

      10505 Burnet Rd Austin, TX 78758-4429

    • Classic Collision

      810 Main St Schertz, TX 78154-2151

    Business ProfileforClassic Collision

    Auto Body Repair and Painting
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Classic Collision has 19 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Classic Collision

        11740 Manchaca Rd Austin, TX 78748-2716

      • Classic Collision

        21681 IH 35 Kyle, TX 78640-5200

      • Classic Collision

        3990 E Hwy 290 Dripping Springs, TX 78620-4205

      • Classic Collision

        10505 Burnet Rd Austin, TX 78758-4429

      • Classic Collision

        810 Main St Schertz, TX 78154-2151

      Location of This Business
      11740 Manchaca Rd, Austin, TX 78748-2716
      BBB File Opened:
      7/15/1991
      Years in Business:
      32
      Business Started:
      7/15/1991
      Business Started Locally:
      7/15/1991
      Business Incorporated:
      11/17/2016
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Ellis & Salazar Garage & Body Shop
      • AMM Collision Center
      • 3J Automotive, Inc
      Business Management
      • Kam Barnes
      • Mr. John Caldwell
      • Mr. Scott Craig
      • Mr. Travis McNeill, Marketing Director
      • Mike Carney
      Contact Information

      Principal

      • Mr. Scott Craig

      Customer Contact

      • Mr. Travis McNeill, Marketing Director
      • Mike Carney
      Additional Contact Information

      Fax Numbers

      • (512) 292-1059
        Primary Fax
      • (512) 719-5440
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Choosing a mechanic for auto repair and service

      Customer Complaints

      14 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I was in a car accident where another car ran a red light and hit my vehicle. I went through their insurance since it was her fault. State Farm set it up with Classic ******** ( they are a preferred provider). Vehicle was towed in on Sept 23, 23 due to the bumper being bent in and unable to turn left. We picked up the vehicle on October 9, 23 and noticed that areas on the hood and under the headlight there was gaps that shouldn't be there. We were told they could adjust those. The claim was closed out. We were waiting on the powder coater so they could install the grill guard back on the vehicle. We picked it up on Dec 8, 23 and took it back to Classic Collision for the install only to get home and notice that it was crooked. My husband called up and spoke with **** the manager to let him know that this is not right. He told oh it can be adjusted by LineX, who they bought the grill guard from. We took it over to the them only tell us that could not adjust it and that was a frame issue, since that is what the grill guard is attached to. Took it back to Classic. We reached back out to State Farm and submitted pictures showing the issues and they set up a meeting with a field adjuster and Classic and agreed that issues with grill guard, hood, head light and bumper were not correctly. Classic did a frame analysis and it came back as the truck having frame damage and now State Farm wants to Total Loss it. They are basing it on a estimate with a frame replacement, which can't be done because that year, make and model is now discontinued. We are in process of trying to get a frame repair estimate but was told that even if came in $4000 lower that State Farm wasn't going to pay for. We just want our truck fixed correctly from reliable people.
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeanette L

      1 star

      02/14/2024

      Absolutely the worst customer service EVER - potentially even FRAUDULANT! The manager was so blatantly rude to me (I witness this behavior towards others as well). I cancelled my repair appointment because they couldn't get me in for 3 months; I booked service elsewhere but they refuse to refund my insurance claim money so I cannot even proceed with alternative service. It has been almost 5 months and they REFUSE to give ************ contact information.

      Classic Collision Response

      02/15/2024

      I looked for this customer in our system, we have never worked on this customers vehicle and have never talked to this customer. I believe this was for another location. Please remove from my account.

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