BBB Business Review

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This business is not BBB accredited.

The Artistry Company

Phone: (210) 370-9538 7271 Wurzbach Rd Ste 202, San Antonio, TX 78240 http://www.mua-fx-academy.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Artistry Company include:

  • 8 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for The Artistry Company include:

  • Length of time business has been operating
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 8

Additional Complaint Information

Based on BBB files, The Artistry Company has a pattern of disputes alleging completion-of-training issues. Complainants allege they purchased cosmetic educational training classes and did not receive all classes paid for. In some cases, complainants allege other students were teaching classes instead of the instructor. Complainants further allege that multiple course classes were canceled and required hours, which were paid for, were not received. Complainants generally seek a full or partial refund.

Business responses to disputes generally state students receive all course work and classes and therefore a refund is not available. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

1 Customer Review on The Artistry Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 27, 2007 Business started: 03/23/2011 in TX Business started locally: 03/23/2011 Business incorporated 04/28/2013 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of State Health Services
1100 W 49th St, Austin TX 78756
http://www.dshs.state.tx.us/
Phone Number: 888-963-7111

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Carrie Loudon, Member
Contact Information
Principal: Ms. Carrie Loudon, Member
Business Category

Artist - Makeup Modeling & Acting - Training Motion Picture Special Effects Skin Care Theatrical Make-Up Training Programs Cosmetic Sales

Products & Services

The Artistry Company sells the following brand(s): Spank Kosmetix

The Artistry Company offers the following product(s): Posh Skin Care

Hours of Operation
M: 11:00 AM - 11:00 PM
T: 11:00 AM - 11:00 PM
W: 11:00 AM - 11:00 PM
Th: 11:00 AM - 11:00 PM
F: 11:00 AM - 6:00 PM
S: 11:00 AM - 2:30 PM
Su: Closed
H: Closed
Alternate Business Names
Institute of Makeup Artistry & F/X of San Antonio LLC

Customer Review Rating plus BBB Rating Summary

The Artistry Company has received 3.3 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.