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BBB Accredited Business since
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This company offers servicing and repair of AC systems and household appliances.
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A BBB Accredited Business since
BBB has determined that A C A Appliance & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A C A Appliance & Air Conditioning include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chad Bailey, Owner Ms. Dottie Bailey, Office Manager
Appliances - Small - Service & Repair Dishwashing Machines - Service & Repair Heating Equipment & Systems Cleaning & Repair Microwave Ovens - Service & Repair Washing Machines & Dryers - Service & Repair Ice Machine Repair Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Appliances - Major - Parts & Supplies Appliances - Small - Supplies & Parts Garbage Disposals - Household Ranges & Ovens - Service & Repair Refrigerators & Freezers - Service & Repair Air Conditioning Repair Air Conditioning Systems - Cleaning Appliances - Major - Service & Repair
Alternate Business NamesA C A Appliance & Air Conditioning LLC ACA Appliance ACA Appliance & A/C
Industry TipsAir conditioning repair tips Appliance repair tips Tips for hiring a contractor
13987 W State Highway 29
Liberty Hill, TX 78642 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I asked ACA Appliance company if they serviced Fujitsu Mini Split A/C's. They stated they did. They sent a technician out who stated he had never worked on one before and would have to call tech. support to find out how to fix the unit. After two weeks of my mom being without a heater in the house they finally offered a solution. ACA Appliance's tech. recommended I pay to have the system recharged and that should fix the problem. I paid their company $55 for a service call and $324 to recharge the system. The system is still not working. The freon all leaked out. When the Tech. came back out he admitted to me that he had not leak tested the entire coil, only the front. The leak was found on the side. So now, their company wants to charge me $500 to replace the leaking part and recharge the system again. Had the company properly leak tested the unit before or even after recharging it, all the freon would not have leaked out. The company refuses to admit any wrong doing. They refuse to offer a refund. It's been more than 5 weeks of dealing with this company, I'm out over $300. And there's still no heater working in my Mother's home.
Desired Settlement: I am happy to pay for the $55 service call, but I would like the $324 to be refunded to my credit card. Thank you in advance.
On 11/14/14 our technician, **** *******, went to *** ********* ** ** ******* to diagnose an issue with his Fujitsu Mini-split a/c system. These are the notes **** wrote on the invoice:
Nothing stated in the previous response was a lie, nothing was exaggerated, nothing was left out. We have invoices from each visit that were completely detailed and signed by either Mrs. or Mr. *******.
|6/19/2012||Problems with Product/Service|